billing and customer service specialist resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.

  • POS systems expert
  • Training development aptitude
  • Receiving support
  • Sales expertise
  • Staff education and training
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Order fulfillment
  • International sales support
  • Report preparation
  • Service standard compliance
  • Data Entry
  • Route dispatch
  • Credit card processing
  • Key holder experience
  • Multi-line phone talent
  • Money handling abilities
  • Complaint resolution
  • Strategic sales knowledge
  • Account Management
Work History
08/2018 to 12/2019 Billing and Customer Service Specialist Tronc | Norfolk, VA,
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Produced, distributed and tracked more than 10000 monthly invoices for Cox Communications.
  • Worked with Billing Managers to properly apply customer remittances.
  • Applied more than 1000 payments per week.
  • Performed targeted collections on past due accounts aged over 90 days.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors and check reissues.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Generated financial statements and reports detailing accounts receivable status
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Answered constant flow of customer calls with up to 30 calls in queue per minute.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 72%.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information to customers regarding Cox Communications charge card and loyalty program and helped to open and activate new accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
01/2017 to 12/2019 Journalist Reading Plus | Winooski, VT,
  • Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
  • Evaluated and followed up on news leads and news tips to develop story ideas.
  • Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
  • Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
  • Pursued and developed stories independently and for assignment, covering range of topics.
  • Performed research and checked all facts to maintain high standard of journalistic integrity.
  • Wrote, edited and produced stories for multiple platforms, including Internet and digital channels.
  • Followed through on beat sources, contacts and leads to gather information for stories.
  • Researched content and grammatical issues to check accuracy of information.
  • Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.
  • Managed finished works and version edits for comprehensive record of each file.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Monitored social media and online sources for industry trends.
06/2002 to 06/2012 District Property Manager Huntington Properties | City, STATE,
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Established strong, professional relationships with owners, property managers, businesses and residents by promoting team collaboration and delivering exemplary service.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Established and maintained systems to report and track PHAS indicators.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Maintained sufficient number of units market-ready at all times.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maximized rental income while minimizing expenses through effective planning and control.
01/2002 to 06/2004 Editorial Intern The Daily News | City, STATE,
  • Reviewed and edited 10 stories every week by marking errors and presenting to writers.
  • Worked with writers to assist with story development and research.
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
  • Wrote articles pertaining to the youth in the area and conductiedn interviews and research to gain verfied facts for editorials.
Expected in 06/2004 GED | Lower Columbia College, Longview, WA, GPA:
Expected in Associate of Science | Early Childhood Education Lower Columbia College, Longview, WA GPA:
Expected in Associate of Arts | Journalism Lower Columbia College, Longview, WA GPA:
  • Member of The Literary Society.

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Resume Overview

School Attended

  • Lower Columbia College
  • Lower Columbia College
  • Lower Columbia College

Job Titles Held:

  • Billing and Customer Service Specialist
  • Journalist
  • District Property Manager
  • Editorial Intern


  • GED
  • Associate of Science
  • Associate of Arts

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