, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
LinkedIn Profile
http://linkedin.com/in/Jessica-Claire-62046816a
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Strong Communication
Excellent Customer Service Skills
Decision Making
Knowledge of Product or Service
Account Management
Data Entry
Microsoft Office
Communication tools: Slack, Microsoft Teams.
Crm tools: Salesforce, Zendesk.
Tier 1 Technical Support
Finance/Billing
Processing Payments
Inbound And Outbound Calling
Sales Expertise
Administrative Support
Complaint Resolution
Work History
04/2021 to 08/2021Billing Account RepresentativeSelect Medical Corporation | Cypress, TX,
Enhanced company service reputation by communicating customer friendly service attitude, orientation and demeanor; portraying "can do" attitude with both customers and counter-parties.
Maintained relationships by investigating and resolving billing errors, payment application errors, disputes, questions, documentation errors, payment application errors, disputes, questions, documentation errors, following up to ensure resolution and by maintaining confidentiality.
Processed payments as requested by customer or counter-party on loan system.
Maintained financial account integrity by reviewing contract financial information and recommending adjustments to manager, waiving late charges within policy/procedural guidelines, entering or connecting payment applications; processing reinstatements, cancellations and account holds.
Prepared production reports by collecting, analyzing and reporting customer information.
Ensured quality service by following operational procedures and guidelines. Contributes to team effort by accomplishing related results as needed.
02/2020 to 04/2021Customer Service RepresentativeCapstar Financial Holdings, Inc. | Cleveland, TN,
Educated patients on medicine and at-home healthcare tools.
Handled 80-100 calls per hour to address patient inquiries and concerns.
Communicated with patients to determine and confirm their supply needs.
Communicated with nurses and physicians.
Located and provided community resources to patients and their family members.
Coordinated with insurance carriers.
Processed pharmacy orders and responded to inquiries and issues regarding said orders.
Assisted with data collection.
Communicated and partnered with patients tactfully and empathetically to resolve issues, using clear language translating healthcare-related jargon and complex processes into simple, step-by-step instructions patients can comprehend and act upon.
Explained plans for treatment and payment options.
Reviewed and corrected claim errors to facilitate smooth processing.
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving lack of knowledge of product issues.
08/2017 to 02/2020Restaurant Care SpecialistGrubhub Inc. | City, STATE,
Facilitated onboarding of new accounts with goal of getting them live on platform as quickly as possible.
Built and managed client relationship during this onboarding experience to exemplify Customer Obsessed value.
Influenced Restaurant Owners and provided insights on value of getting onto platform as quickly as possible to align with goals and company goals.
Proof contracts, menus, tax details, and more to ensure documentation lines up with GrubHub standards & legal obligations. Provided guidance to Restaurant Owners on their menu content, self-service tools, and different features GrubHub offers.
Trained Restaurant Owners on platform capabilities and how to use products.
Served as point of contact to troubleshoot any issue or difficulty experienced during setup/activation process (i.e. Tablet issues, billing issues).
Managed over 100 client inbound and outbound calls per day . Managed over 20 client emails per day.
Provided feedback on daily workflows, processes and opportunities for team optimization.
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve quality assurance.
Education
Expected in 03/2025Bachelor of Applied Arts And Science | Applied PsychologySouthern New Hampshire University , 2500 N River Rd, Manchester, NH 03106, GPA:
Currently enrolled.
Expected in 06/2016Diploma | General StudiesChatham Academy High School , 9035 S Langley Ave Chicago, IL 60619, GPA:
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