bilingual sales representative resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Self-motivated Bilingual Customer Service professional experienced in both English and Spanish looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Till counting
Product and service sales
Store opening and closing
Cash Handling
Stocking and replenishing
Responsible
Microsoft Office
Self-motivated professional
Teambuilding
Multitasking abilities
Organization and Time management
Verbal and written communication
Quotes and sales
Work History
09/2018 to 02/2021Bilingual Sales RepresentativeUnitedhealth Group | Washington, DC,
Worked independently with minimal supervision.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing In both English and Spanish.
Built relationships with customers and community to promote long term business growth.
Developed new business relationships and maintained existing through regular communications and effective account management.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Negotiated prices, terms of sales and service agreements.
Set and achieved company defined sales goals.
Informed customers of promotions to increase sales productivity and volume.
Exceptional computer skills
Closely monitored accounts to post timely payments and resolve billing discrepancies.
Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
Maintained quality of product by checking labels, packaging and other factors.
Inspected final products for defects and flaws using proper QA procedures.
Set up and adjusted machines for day-to-day operations.
Took on additional shifts during peak work periods to keep projects on schedule.
Loaded supplies into machines by hand or by hoist.
Examined incoming materials and compared to documentation for accuracy and quality.
Provided work orders to outside vendors and maintained project specification records.
08/2019 to 04/2020Customer Service CashierCommon Spirit | Roseville, CA,
Counted money in drawers at beginning and end of each shift.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Resolved customer complaints and maintained clean and tidy checkout area.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Completed file maintenance log for price discrepancies.
Maintained customer satisfaction with quick and professional handling of product returns.
Performed cash, card and check transactions to complete customer purchases.
Checked identification for proof-of-age for alcohol and tobacco sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register to record all transactions accurately and efficiently.
05/2016 to 07/2017Bilingual Customer Service SpecialistEducation First | Oklahoma City, OK,
Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
Conducted annual reviews of existing policies to update information.
Maintained an %80 review score out of %100 on outbound interview calls.
01/2015 to 02/2016Bilingual Loan Specialist IND Services | City, STATE,
Communicated with applicants to obtain loan application information and explain loan process In both English and Spanish.
Submitted loan applications to underwriter for verification and recommendations.
Maintained strict confidentiality of bank records and client information.
Approved loans within established limits and escalated loans exceeding limits to supervisors.
Originated, reviewed, processed, closed and administered customer loan proposals.
Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Recommended loan approvals and denials based on customer loan application reviews.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Education
Expected in 05/2017 to to GED | William Chrisman High School, Independence, MOGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.