Focused and dedicated insurance professional leader dedicated to providing superior customer service and high sales goals.Accomplished in insurance sales and customer service. Exceptional organization, time management and multi-tasking abilities. Natural leader willing to go the extra mile to achieve sale targets and call center team goals. High performing individual skilled in building excellent rapport with clients and team members. Able to see the bigger picture and always striving for continuous improvement.
•Exceeds monthly, annual sales goals for individual and small group
•Educate customers on the selection of the plan that better suits their needs
•Responsible for adhering to call center matrix and OIR compliance
•Educate seniors on over 65 products for proper plan selection
•Responsible for the Spanish calls and leads in the senior market
•Contacted senior prospects to assist them with their concerns on the BCBSFL products
• Follow up with customer service concerns in a timely manner
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