Retail sales professional who excels in fast-paced, deadline-driven environments. Client-focused with broad knowledge of Technology and Cellular Service. Bilingual (Fluent in Spanish) Sales Representative with extensive knowledge of the fashion and cosmetic industries. Energetic and outgoing with an innate drive to make sales quota.
Named "#1 District Sales Rep. of the Month" in Feb.2012, March 2012, April 2012, May 2012.
Generated monthly and annual sales reports.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Wrote sales slips and sales contracts.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.Trained in negotiations and time management.Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Demonstrated that customers come first by serving them with a sense of urgency.Maintained friendly and professional customer interactions.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Properly directed inbound calls in phone queues to improve call flow.
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