LiveCareer-Resume

bilingual member service representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive a itude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Membership Renewals
  • Account Management
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Payroll Policies and Procedures
  • Microsoft Office
  • Research
  • Bilingual
  • Data Collection
  • Business partnerships
  • Credit card payment processing
  • Background checks
  • Call Center
  • Operations
  • Property amenities
  • Shipping and receiving understanding
  • Record keeping
  • Inbound and Outbound Calling
  • Application processing
  • Data evaluation
  • Property tours
  • Corporate policies and procedures
  • People skills
  • Recruitment and marketing techniques
Education and Training
Mesquite High School Mesquite, TX Expected in 05/2017 High School Diploma : - GPA :
Experience
The Michaels Organization - Bilingual Member Service Representative
Medford, NJ, 07/2022 - Current
  • Answered member questions about products and services.
  • Processed cash and check deposits every day.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge-bases to develop strategic solutions.
  • Respond to member and potential member phone inquiries on membership, products and services.
  • Navigate system applications as needed to resolve inquiries.
  • Provide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to members in order to meet their financial needs.
  • Accurately verify, document, and process all member transactions.
  • Prioritize workload based on mandatory requirements and member service level agreements.
  • Safeguard member accounts and information for privacy and accuracy.
  • Resolve complaints by communicating with other departments and/or partners as needed.
  • Provide extraordinary service by resolving problems thoroughly.
  • Perform and process account maintenance, fulfillment requests, research requests, etc.
  • Work in collaboration with other team members.
  • Recognize and escalate issues.
  • Email Inquiries: respond to, resolve and troubleshoot members’ questions /issues. Adhere to response time and quality goals.
  • Bill Payment: research and resolve complex payment issues. Interact with vendors, payees and members to research issues.
  • Uncover root cause of problems, correct accounts and communicate actions taken to members.
  • Educate members on proper use of service.
Frontier Airlines - Leasing Agent
San Francisco, CA, 09/2020 - 09/2021
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Maintained accurate records of correspondence with and from tenants.Promoted property to businesses in local area through marketing collateral, phone calls and email messages.Oversaw daily operations, maintenance and administration of various properties.Escalated critical issues to property manager to deliver immediate resolution.Showed tenants around properties, highlighting features and redirecting concerns to capture interest.Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.Checked rental eligibility by following company's verification process.Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.Coordinated maintenance and repair requests and contacted contractors for bid proposals.Increased occupancy through dynamic marketing initiatives.
Bobby Rahal Automotive Group - Pittsburgh - Dispatcher
Mcmurray, PA, 10/2018 - 08/2020
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Communicated with individuals within inbound call center se ing to complete dispatch support for EMERGENCY calls.
  • Accurately and efficiently responded to over 90+ daily requests.Reported delays, accidents or other traffic and transportation situations.Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
Traver Connect - Appointment Coordinator
City, STATE, 06/2017 - 09/2018
  • Scheduled appointments for customers in person or by telephone.
  • Recorded services received and payments into system.
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered telephones and directed calls to appropriate staff members.
  • Processed payments and updated accounts to reflect balance changes.Maintained customer records with timely and accurate database updates.
  • Took information from potential customers to assess needs.Made phone calls and sent emails to establish leads.
  • Managed more than 99+ incoming calls per day.

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Resume Overview

School Attended

  • Mesquite High School

Job Titles Held:

  • Bilingual Member Service Representative
  • Leasing Agent
  • Dispatcher
  • Appointment Coordinator

Degrees

  • High School Diploma

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