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bilingual interpreter resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Foreign Language Software
  • Terminology Consistency
  • Word Conflict Identification
  • Confidential Information Protection
  • Informative Research
  • Critical Thinking
  • Legal Documentation Rewrites
  • Ethical Codes Adherence
  • QuickBooks Expert
  • Document Retrieval
  • PC Proficient
  • Data Entry Documentation
  • Meeting Planning
  • Advanced MS Office Suite Knowledge
  • Types 75 WPM
  • 10-Key Proficiency
  • Report Analysis
  • Accounting Skills
  • Mail Management
  • Excel Spreadsheets
  • CRM and Office Management Software
  • Multi-Line Telephone Systems
Experience
Bilingual Interpreter, 01/2019 - 01/2021
Brady Corporation Valencia, CA,
  • Interpreted conference calls and other workplace communications in real-time.
  • Sat in on meetings to provide members with oral translations of conversations and information.
  • Provided appropriate contextual information to increase clients understanding of translations.
  • Identified and resolved conflicts in translation or interpretation of words or concepts.
  • Compiled technical, legal or medical terminology and information used in translations.
  • Adhered to ethical codes protecting information confidentiality.
  • Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
  • Discussed translation requirements with clients to determine fees to charge for provided services.
  • Delivered real-time, accurate oral translations and interpretations for clients.
Customer Retention Specialist, 04/2016 - 10/2017
Asrc Federal Holding Company Schriever Air Force Base, CO,
  • Explained new products and services to customers.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Compiled all calls and interactions into computer data system.
  • Created and implemented retention and solutions strategies to keep clients satisfied and maintain optimum QA scores.
  • Persuaded customers to retain services by offering discounts and special promotions on products and services.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
  • Conducted detailed analysis and research of customer retention issues to facilitate timely and successful resolutions.
  • Promoted customer retention by using exceptional interpersonal skills.
  • Delivered exceptional customer service by patiently listening to customer concerns or complaints.
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes.
  • Re-established customer's faith in company by providing best retention offers available.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Project Coordinator, 10/2010 - 04/2016
QSC Audio Products, LLC. City, STATE,
  • Assessed, monitored and reported on work progression.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Assisted project manager in drafting schedules and related documentation.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Liaised between departments, vendors and clients to monitor project expenses.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Produced status reports for customers and senior management.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Introduced change improvement plans to achieve goals, methodologies and initiatives.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Served as point-of-contact to support order management, testing and reporting.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Maintained inventory of shipping materials and supplies.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Obtained required documentation to process shipments and support movement.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Prepared packages for shipping and determined most economical shipping methods.
Education and Training
GED: , Expected in 01/2005
-
El Rancho Adult School - Pico Rivera, CA,
GPA:
Status -
Languages
English :
Native/ Bilingual:
Negotiated :
:
Spanish :
Native/ Bilingual:
Negotiated :
:
French :
Professional:
Negotiated :
:
Additional Information
  • Knowledge

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Resume Overview

School Attended

  • El Rancho Adult School

Job Titles Held:

  • Bilingual Interpreter
  • Customer Retention Specialist
  • Project Coordinator

Degrees

  • GED

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