Bilingual Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

  • Bilingual (English and Spanish).
  • Product management and pricing.
  • Post-sales support.
  • Money, separating charge slips, coupons, and vouchers.
  • Cash drawers and making deposits.
  • Customer Service.
  • Bag or package purchases and wrap gifts.
  • Cash registers.
  • Credit check.
  • Inventory.
  • Exchanges.
  • Policy knowledge.
  • Maintain records for sales.
  • Service agreements.
  • Product promotions.
  • Personnel training.
  • Interpersonal communication skills.
  • Flexible schedule
  • Customer needs assessment
  • Customer retention abilities
05/2020 to Current Bilingual Customer Service Representative Gc Services Limited Partnership | Lansing, MI,
  • Completed special forms and required documentation to help callers obtain needed services and resolve issues.
  • Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
  • Sought out opportunities to advance company standing with community by soliciting referrals.
  • Consulted with customers regarding their benefits needs, addressing their concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled over 80 calls per day with open and clear communication skills useful for efficiently getting to root of each issue.
03/2016 to Current Sales Representative Customink | Denver, CO,
  • Greet customers and ascertain what each customer wants or needs
  • Estimate quantity and cost of merchandise required.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales, promotions, and policies.
  • Maintain records related to sales.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items by customers.
  • Watch and recognize security risks, thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange, and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Help customers try on the merchandise.
08/2019 to 01/2020 Customer Service Call Center Agent Passport Auto Group | Alexandria, VA,
  • Used company troubleshooting resolution to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Described benefits of AMBETTER insurance to customers, thoroughly explaining details about member's benefits.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Communicated accurate information about promotions, customer programs, and products, providing exceptional customer service and driving retention.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recorded actions taken, issues resolved, and information to effectively manage customer accounts.
  • Investigated and resolved accounting, service, and delivery concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Responded to customer requests for products, services, and company information.
  • Effective liaison between customers and internal departments.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Performed data entry with Omni Production to record call notes, suggestions and questions.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Educated customers about billing, payment processing, support policies, and procedures.
  • Assessed caller accounts to determine benefits, identify service needs, and resolve issues.
Education and Training
Expected in 06/2021 Associate of Arts | High School Teaching Texas Southmost College, Brownsville, TX GPA:
  • Certified Babysitter by American Red Cross.

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Resume Overview

School Attended
  • Texas Southmost College
Job Titles Held:
  • Bilingual Customer Service Representative
  • Sales Representative
  • Customer Service Call Center Agent
  • Associate of Arts