LiveCareer-Resume

bilingual customer service representative resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Always ready to help team achieve company goals with open and clear communication style. Comfortable working in fast-paced environment with multitasking skills. Proven expertise in boosting calling comfort and satisfaction by calmly resolving any concern. Attending to customer service needs including incoming calls, outbound calls, issue resolution, and providing payment information. Hardworking and passionate individual with strong organizational skills eager to secure entry-level Claims examiner position in fast-paced environment dedicated to providing excellent service to current and new customers.

Skills
  • Customer Service
  • Bilingual English and Spanish
  • Benefits review
  • Good Listening Skills
  • Inbound and Outbound Calling
  • Customer Complaint Resolution
  • Claim Status
  • Data Entry
  • Data Collection
  • Billing Inquiries
  • Documentation and Reporting
  • Ability to work under pressure
  • Teamwork
  • Strong Communication Skills
  • Multi-line telephone systems
  • Ability to catch errors
  • Quick Learner
  • Employee Training
  • Clerical
  • Fast Paced
  • Faxing Documents, Printing, and Scanning
  • Detail Oriented
  • Multi-Tasking
  • Quality Control
  • Problem-Solving
  • Microsoft Office
  • Microsoft Word
  • 40+ WPM
Work History
11/2020 to Current Customer Service Representative Advanced Drainage Systems | Nashville, TN,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assessed accounts for payment status, co-pay assistance information and patient documentation.
  • Reviewed accounts and claims to determine and provide current claim status.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Identified issues and took appropriate action to deliver speedy resolution.
  • Worked independently with minimal supervision.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
  • Maintained organized to facilitate customer support and follow-up.
  • Updated and maintained information in customer accounts.
  • Responded proactively and positively to rapid change.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Cross-trained and provided back up for customer service.
  • Assisted customers with setting appointments and provided customer attention to special needs or wants.
  • Maintained up-to-date knowledge of benefits and service changes.
  • Ability to document and detail calls using iiiput system.
06/2019 to 11/2020 Bilingual Customer Service Representative Gc Services Limited Partnership | Jacksonville, FL,
  • Handled over 30-50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Identified issues and took appropriate action to deliver speedy resolution.
  • Adhered to efficiency metrics of service for Average Handle Time (AHT).
  • Updated and maintained information in customer accounts for all customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assessed accounts for payment status.
  • Collaborated with team members to increase call volume efficiency and improve processing outcomes.
  • Entered customer interaction details in various internet browsers to track requests, document problems and record solutions offered.
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
05/2018 to 05/2019 Order Puller Masco Corp. | Lapeer, MI,
  • After hours receptionist responsible for taking inbound calls.
  • Greeted and checked in employees , verifying badge.
  • Verified with accuracy items listed on order based on number, size, color, quantity, and quality requirements.
  • Ensured all orders are accurate, completing orders and shipping delivery.
  • Spending very long hours on feet in fast-paced environment.
  • Promoted to trainer for new employees.
  • Assured all new employees knew step by step working process.
  • Licensed electric pallet jack driver responsible for transporting orders to shipping dock for final transportation in a timely manner.
01/2018 to 04/2018 Detention Officer Buncombe County | Asheville, NC,
  • Documented records on each inmate, faxed, performed general clerical duties and gave hourly welfare checks.
  • Handled bound calls from families to schedule visits for inmates.
  • Utilized Microsoft Office to document and release forms on computer.
  • Processed and released inmates while maintaining jail security.
  • Served meals by drop off and pick up of trays.
  • Transported inmates within jail.
  • Received and processed inmates into custody of institution.
  • Searched prisoners and took charge of personal property.
  • Followed daily routine schedule and took head counts of all inmates in assigned cell block.
  • Fingerprinted and photographed incoming and released inmates.
  • Performed searches of people, mail items and dormitories.
  • Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
  • Checked and secured building entrances.
07/2016 to 12/2017 Warehouse Operator Dsv Road Transport | Grand Prairie, TX,
  • Responsible for pre-checking every item, building each piece together (epoxy and RTV silicon) and completed packaging.
  • Quality control assuring accuracy on every item making sure items did not have dents, were broken, chipped, had wrong pieces, color, size, etc.
  • Demonstrated great teamwork skills with staff members involved in production.
Education
Expected in Ged | GED of Oklahoma, Oklahoma City, OK, GPA:

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Resume Overview

School Attended

  • GED of Oklahoma

Job Titles Held:

  • Customer Service Representative
  • Bilingual Customer Service Representative
  • Order Puller
  • Detention Officer
  • Warehouse Operator

Degrees

  • Ged

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