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bilingual customer service representative resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing.

Dynamic Bilingual Customer Service Representative with more than 20 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Skills
  • Data Collection
  • Bilingual Type
  • Problem-solving
  • SAP Experience
  • Database Management
  • Recordkeeping strengths
  • Professional telephone demeanor
Work History
Bilingual Customer Service Representative, 10/2018 to 05/2020
LabcorpMissoula, MT,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Answered up to Number calls per day in busy, fast-paced office for both English and Type-speaking customers.
  • Updated and maintained information in customer accounts for Number customers.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
  • Filled out Type forms and related documentation to assist callers with obtaining required services and resolving issues.
  • Accurately detailed customer concerns and problems as well as resolution outcomes.
  • Adhered to efficiency metrics of service including Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Type-speaking customers.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Accurately and efficiently installed equipment, including Type and Type.
  • Completed troubleshooting of malfunctions and diagnosed issues.
Bilingual Administrative Clerk, 08/2007 to 01/2015
Roper St. Francis Health CareJames Island, SC,
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to Number company employees by copying, faxing and filing documents.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
  • Organized and managed school records, student documentation and administrative communications.
  • Maintained daily attendance record of students in school.
  • Performed clerical duties, including Duty and Duty.
  • Kept in contact with parents and updated regarding child's progress and attendance.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Recognized Type issues prior to escalation and applied Technique for effective resolution.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Supported Type staff on special assignments, including Type and Type projects, through Action and Action.
  • Coordinated travel arrangements for Type staff, such as setting appointments and securing transit and lodging accommodations.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Entered Type data using Software, following procedures to keep information private.
  • Organized and readied Type reports compiled from Type and Type data for submission to Job titles.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Transporter, 09/2005 to 08/2007
Valley Baptist Medical CenterCity, STATE,
  • Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
  • Provided physical support to patients through diverse types of mobility assistance.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Provided transportation services for Type and Type patients in Type environment using Type and Type equipment
  • Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
  • Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
  • Assisted with lifting and handling up to Number patients per Timeframe using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Maintained accurate logs of all equipment deliveries and patient trips and submitted documentation to Job Title at end of shift.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Warmly greeted patients and visitors and made each feel welcome.
Education
Computer Accounting Specialist: , Expected in to South Texas Vocational Institute - Brownsville, TX,
GPA:
: Clerical/ Combat Engineering Vehicle Crewman, Expected in to United States Army - Fort Leonard Wood, MO,
GPA:
High School Diploma: , Expected in to Pace Early College High School - Brownsville, TX
GPA:

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Resume Overview

School Attended

  • South Texas Vocational Institute
  • United States Army
  • Pace Early College High School

Job Titles Held:

  • Bilingual Customer Service Representative
  • Bilingual Administrative Clerk
  • Transporter

Degrees

  • Computer Accounting Specialist
  • High School Diploma

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