bilingual customer service representative resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Over 25 years of customer service experience wiith 3 years of remote work experience as a bilingual customer service rep. Building rapport with clients and providing quality support. Gifted in answering large volume of customer calls in English or Spanish and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Skills
Quality assurance optimization
Proficient in Microsoft Office, Microsoft One Note Microsoft Wor, Outlook, Teams, Zoom, EIS and Avaya.
Training and development
Data entry
Customer support
Quality control
Outbound calling
Technologically savvy
Spanish Bilingual
Experience
Bilingual Customer Service Representative, 04/2023 to Current Capital Vacations – Knoxville, TN,
Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Documented sales call data in company software.
Collaborated with new customers to give details about company offerings.
Bilingual Customer Service Representative, 01/2020 to 02/2023 Capital Vacations – Lenox, MA,
Experience, Handled translation calls with open and clear communication skills to quickly get to root of each issue
Updated databases with new and modified customer data.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries
Increased customer satisfaction ratings 98% by effectively answering questions, suggesting effective solutions and resolving issues quickly
Maintained strong call control and quickly worked through scripts to address problems
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Consulted with customers regarding needs and addressed concerns
Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas
Updated databases with new and modified customer data.
Medical Marijuana Bud Tender , 01/2014 to 12/2018 P.K. Pharms – City, STATE,
Greeted customers to determine wants or needs
Verified proper customer identification, medical information and paperwork
Oversaw sale of merchandise such as flowers, concentrates and edibles
Described merchandise and explained use, operation and care
Prepared merchandise for purchase or rental
Bagged or packaged purchases and wrapped gifts
Discussed strains, qualities and effects of marijuana for medicinal and recreational needs
Weighed and prepared products in order to accurately package and label items for sale
Leveraged cannabis menu and reviewed applications to fulfill pick-up and delivery orders
Educated customers on effects, medical benefits and overall experience of using cannabis products
Researched new products, strains and trends as well as important law changes regarding dispensaries.
Managed Family Restaurant , 04/1994 to 12/2013 SU Casita – City, STATE,
Managed Family Restaurant
Greeted customers, answered questions and recommended specials to increase profits
Operated POS terminals to input orders, split bills and calculate totals
Provided exceptional service to high volume of daily customers
Trained new employees on restaurant procedures and plating techniques
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
Calculated charges, issued table checks and collected payments from customers
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
Satisfied customers by topping off drinks and offering condiments, napkins and other items
Scheduled and directed staff in daily work assignments to maximize productivity
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Education and Training
High School Diploma: , Expected in 06/1999 to Waterford High School - Waterford, CA GPA:
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