Bilingual Customer Service Representative Resume Example
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BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Dynamic bilingual customer oriented professional with over eight years of experience in multiple areas of logistics support. Proven ability to effectively communicate with diverse populations, quickly solve problems related to customer satisfaction and promote exceptional loyalty. Committed to maintaining professional relationships with clients to increase profitability and drive business results
Skills
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Work History
01/2017 to CurrentBilingual Customer Service RepresentativeMassmarkets | West Des Moines , IA
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Assisted with capturing and analyzing social media metrics.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Pursued opportunities to boost company profile with customers by providing exceptional support.
- Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Processed orders, credits and tracked returns.
- Accurately detailed customer concerns and problems as well as resolution outcomes.
- Entered customer interaction details in CCC ONE to track requests, document problems and record solutions offered.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Collaborated with team members to increase call volume efficiency and improve processing outcomes.
12/2012 to 12/2016Direct Care WorkerFraser | Apple Valley , MN
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
10/2015 to 04/2016Direct Care WorkerFraser | Golden Valley , MN
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Remained alert to problems or health issues of clients and competently responded.
- Evaluated client progress toward established annual and quarterly goals.
- Arranged transportation and accompanied patients to doctors' offices or errands.
02/2013 to 12/2013Bilingual Customer Service RepresentativeMassmarkets | Spearfish , SD
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Processed orders, credits and tracked returns.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Education
05/2020Associate of Arts | Liberal Arts And General StudiesPima Community College, City, State
- Continuing education in Mel & Enid Zuckerman College of Public Health at The University of Arizona
- Member of The National Society of Leadership and Success 2020
- Member of Vida Nueva church of God in Tucson, AZ 2011-2020
- Received UA President's Directed Scholarship Fund 2020
Expected in 12/2021Bachelor of Science | Public HealthUniversity Of Arizona, City, State
Certifications
- Certified Junior Promotora, de Old Nogales in Pima County- 2008
- Certified in caregiving fundamentals - 2013
- Certified in aging and physical disabilities - 2014
- Certified in developmental disabilities - 2014
- I-car Training in collision repair procedure - 2018
- I-car Training in gaining efficiencies through blueprinting -2019
- I-car Training in Using Vehicle maker repair procedures - 2020
- I-car Training in improving your shop's cycle time - 2020
- I-car Training in understanding your part in profit and loss - 2020
- Certified in Drug Survival 102, An Interprofessional Exercise on the Opioid Epidemic - 2020
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Resume Overview
School Attended
- Pima Community College
- University Of Arizona
Job Titles Held:
- Bilingual Customer Service Representative
- Direct Care Worker
Degrees
- 05/2020 Associate of Arts | Liberal Arts And General Studies
Expected in 12/2021 Bachelor of Science | Public Health
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