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bilingual customer service representative resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Multilingual Translator experienced in interpreting documents and spoken words. Top-notch strengths in verbal and written communication. Organized and thorough professional with strong knowledge of translation practices.

Talented Interpreter with advanced conversational abilities in Spanish and English. Maintain emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.

Reliable Translator possessing excellent critical thinking skills and bilingual fluency. Polished in converting written materials, relaying concepts and ideas between languages and editing and proofreading text to reflect language. Meticulous and detailed professional with experience translating verbal and written communication.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Skills
  • Translation Revisions
  • Teacher Education
  • Microsoft Office
  • Simultaneous Translation
  • Terminology Compilation
  • Attention to Detail
  • Oral and Written Communication
  • Legal Documentation Rewrites
  • Word Conflict Identification
  • Word Conflict Resolution
  • Terminology Consistency
  • Message Translation
  • Translation Review
  • Consecutive Translation
  • Translation Accuracy
  • Cultural Understanding
  • Document Evaluations
  • Information Interpretation
  • Client Service
  • External Communications
  • Accuracy Verification
  • Informative Research
  • Ethical Codes Adherence
  • Critical Thinking
Experience
05/2023 to 05/2023
Bilingual Customer Service Representative Cb Richard Ellis Santa Clara, CA,
  • Handled translation calls with open and clear communication skills to quickly get to root of each issue.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Practiced advanced foreign-language abilities to support customers' needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Processed customer account changes with proprietary software.
  • Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
  • Translated customer and internal documents to facilitate actions and resolutions.
  • Leveraged multilingual skills to review, record and organize written data from variety of sources.
  • Consulted with customers regarding needs and addressed concerns.
  • Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
10/2022 to 04/2023
Bilingual Recruiter Smx Staff Management Ann Arbor, MI,
  • Liaised with Human Resources to assist in filling open sales positions and promote seamless onboarding of new hires.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Explained job duties, compensation and benefits to potential candidates.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Facilitated job application processes for qualified candidates.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Read, analyzed, and interpreted various internal and external documents and reports.
04/2020 to 06/2021
Grocery Shopper Whole Foods Market Monona, WI,
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Completed pickup and shopping orders for customers within local area.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Assisted teammates with daily tasks during peak periods.
  • Suggested comparable products to replace out-of-stock items.
  • Shopped at store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Secured and stored items until customer pickup.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Scanned items when pulling from shelves to update system stock information.
  • Greeted customers and answered product or service questions.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Asked store associates for help locating missing products.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
01/2018 to 12/2018
Bilingual Executive Secretary Notary A-1 Plus City, STATE,
  • Helped coordinate travel, appointments, and business requirements in English and Spanish.
  • Helped coordinate travel, appointments, and business requirements in English and Spanish.
  • Reviewed business documents in Spanish and English to check meaning and accuracy.
  • Wrote letters, emails, and memoranda in English and Spanish with attention to accuracy and intent.
  • Wrote letters, emails, and memoranda in English and Spanish with attention to accuracy and intent.
  • Assisted with business meetings by offering real-time interpretation.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Coordinated multiple schedules using online calendaring system.
  • Delivered optimal administrative, customer service and case management support.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
Education and Training
Expected in 12/2010 to to
Traducción De Inglés- Francés- Español: Language Interpretation And Translation
Universidad De Antioquia - Medellín, Colombia,
GPA:
  • Traducción de Inglés- Francés - Español
Expected in 2009 to to
Seminario Internacional De Desarrollo Profesional De Los Docentes De Lenguas Extranjeras: Language Arts Teacher Education
Universidad De Antioquia - Medellín, Colombia,
GPA:
Expected in 2008 to to
1º Seminario De Desarrollo Profesional En Docencia De La Traducción Y La Interpretación : Language Interpretation And Translation
Universidad De Antioquia - Medellín, Colombia,
GPA:
Expected in 12/2002 to to
Bachelor of Arts: Drama
Caja De Herramientas - Bogotá, Colombia,
GPA:

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Resume Overview

School Attended

  • Universidad De Antioquia
  • Universidad De Antioquia
  • Universidad De Antioquia
  • Caja De Herramientas

Job Titles Held:

  • Bilingual Customer Service Representative
  • Bilingual Recruiter
  • Grocery Shopper
  • Bilingual Executive Secretary

Degrees

  • Traducción De Inglés- Francés- Español
  • Seminario Internacional De Desarrollo Profesional De Los Docentes De Lenguas Extranjeras
  • 1º Seminario De Desarrollo Profesional En Docencia De La Traducción Y La Interpretación
  • Bachelor of Arts

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