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Bilingual Customer Service Manager Resume Example

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BILINGUAL CUSTOMER SERVICE MANAGER
Skills
  • Windows, MS Office, Excel, Word, PowerPoint and highly competent with Internet search engines.
  • Strong customer service skills.
  • Stock records management.
  • Highly skilled Bilingual problem-solver who is able to interact with a diverse range of people (French, English).
  • Pride myself in acting with integrity, honesty and knowledge that promote the culture, values and mission of my Employer.
  • Accounting
  • Auditing
  • Credit
  • Client
  • Customer satisfaction
  • Customer Service
  • Customer service skills
  • Documentation
  • Email
  • English
  • Special events
  • Financial
  • Forms
  • French
  • Front office
  • Managing
  • Materials
  • Meetings
  • Excel
  • MS Office
  • Office
  • PowerPoint
  • Windows
  • Word
  • Negotiation
  • Internet search engines
  • Problem-solver
  • Reconciling
  • Research
  • Telephone
  • Customer service experience
  • Providing customer service
  • International Customer Service Association Certification
  • Customer service specialist
  • Customer service expertise
  • Customer service expertise
  • Customer support services
  • Delivered goods and services to customers on time and made sure items were in excellent condition.
  • Customer database management
  • Technical support services
  • Customer inquiry resolution
  • Bilingual in French
  • Customer relations experience
  • Customer management
  • Exceptional customer service
  • Exceptional customer service
Education and Training
01/2015
Bachelor of Science
Mercer UniversityMacon, GA
2015
Bachelor's Degree - Computer Management
Yaoundé University of Science and Technology
Summary

To obtain a position that will enable me to use my strong organizational skills, educational background, language skills, my customer service skills, and ability to work well with people. Furthermore, I want to maximize my management skills, quality assurance, and training experience in a career that allows growth and offers long-term stability. Professional Summary Qualified Customer Service Manager with four years in a fast -paced customer service and call center environments. Personable and professional under pressure.

[Type] executive offering [Area of expertise] expertise gained through [Number] years of [Industry] successful contributions. Motivating leader with history of building and managing [Type] teams. Proficient at identifying [Type] issues and integrating [Type] solutions to achieve [Result]. Strong relationship builder works well with stakeholders and corporate teams.

Experience
Bilingual Customer Service ManagerSupport Services Group, Michael Kors, Carter's, Oshkosh Client | Atlanta, GA05/2018 - Current
  • Maintaines accurate and current customer account data with manual forms processing and digital information updates.
  • Questions customers and collects information to understand customer needs and offer prompt solutions to customer issues.
  • Assists Customer Service Agents with price adjustments, discount, and customer satisfaction.
  • Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
  • Preserved revenue streams where possible with strong communication and negotiation skills while using refunds as a last resort to maintain a high level of customer satisfaction.
  • Effectively responds daily to an average of 80 customer requests via telephone and email utilizing my bilingual (French, English) skills.
  • Developed a new process for employee evaluation which resulted in an increase in employee performance.
  • Performs initial client assessment and analysis to begin the research process.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Completed [Type] recording voicemail for canadian customers .who result for the canadian customers to live voice message with their numbers so we can call them back.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Learned [Task] and [Task] to support office needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Recognized by management for providing exceptional customer service.
  • Collaborated in development of [Type] procedures.
  • Delivered [Product or Service] to customer locations.
Front Desk ManagerHoliday Inn | Atlanta, Ga03/2017 - 04/2018
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
  • Coordinated all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency.
  • Controlled cash and credit card payment transactions at the front desk.
  • Greeted an average of 100 guests daily at the front desk and engaged in a high level of customer service while managing the check-in process.
  • Utilized my bilingual (French, English) skills for the customer check ins.
  • Handled tasks and responsibilities for front office employees when the team was understaffed.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Performed concierge services for guests as needed.
  • Verified accuracy of financial data by checking payment cards against identification.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers.
Coordinator AssistantTJX Companies | Marietta, GA09/2016 - 03/2017
  • Evaluated project documents and obtained additional information from stakeholders.
  • Processed and reported on office expenses as well as ordered office supplies when needed.
  • Recorded project expenses and submitted weekly reports to management.
  • Maintained parental sign-in and sign-out sheets.
  • Organized and prepared daily activities and restocked materials and snacks for the facility.
  • Maintained employee records.
  • Attended staff meetings, notified parents regarding special events and interacted with families on a routine basis.
  • Directed onsite training for business users to maximize productivity.
Activities and Honors
  • Member, Small Business Association (2008 - present)
Languages
Bilingual (French , English)
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Resume Overview

Companies Worked For:

  • Support Services Group, Michael Kors, Carter's, Oshkosh Client
  • Holiday Inn
  • TJX Companies

School Attended

  • Mercer University
  • Yaoundé University of Science and Technology

Job Titles Held:

  • Bilingual Customer Service Manager
  • Front Desk Manager
  • Coordinator Assistant

Degrees

  • Bachelor of Science
    Bachelor's Degree - Computer Management

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