Bilingual Customer Service Manager Resume Example
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BILINGUAL CUSTOMER SERVICE MANAGER
Skills
- Windows, MS Office, Excel, Word, PowerPoint and highly competent with Internet search engines.
- Strong customer service skills.
- Stock records management.
- Highly skilled Bilingual problem-solver who is able to interact with a diverse range of people (French, English).
- Pride myself in acting with integrity, honesty and knowledge that promote the culture, values and mission of my Employer.
- Accounting
- Auditing
- Credit
- Client
- Customer satisfaction
- Customer Service
- Customer service skills
- Documentation
- English
- Special events
- Financial
- Forms
- French
- Front office
- Managing
- Materials
- Meetings
- Excel
- MS Office
- Office
- PowerPoint
- Windows
- Word
- Negotiation
- Internet search engines
- Problem-solver
- Reconciling
- Research
- Telephone
- Customer service experience
- Providing customer service
- International Customer Service Association Certification
- Customer service specialist
- Customer service expertise
- Customer service expertise
- Customer support services
- Delivered goods and services to customers on time and made sure items were in excellent condition.
- Customer database management
- Technical support services
- Customer inquiry resolution
- Bilingual in French
- Customer relations experience
- Customer management
- Exceptional customer service
- Exceptional customer service
Education and Training
01/2015
Bachelor of Science
Mercer UniversityCity, State
2015
Bachelor's Degree - Computer Management
Yaoundé University of Science and Technology
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, language skills, my customer service skills, and ability to work well with people. Furthermore, I want to maximize my management skills, quality assurance, and training experience in a career that allows growth and offers long-term stability. Professional Summary Qualified Customer Service Manager with four years in a fast -paced customer service and call center environments. Personable and professional under pressure.
[Type] executive offering [Area of expertise] expertise gained through [Number] years of [Industry] successful contributions. Motivating leader with history of building and managing [Type] teams. Proficient at identifying [Type] issues and integrating [Type] solutions to achieve [Result]. Strong relationship builder works well with stakeholders and corporate teams.
Experience
Bilingual Customer Service ManagerCharter Spectrum | Clayton , NC05/2018 - Current
- Maintaines accurate and current customer account data with manual forms processing and digital information updates.
- Questions customers and collects information to understand customer needs and offer prompt solutions to customer issues.
- Assists Customer Service Agents with price adjustments, discount, and customer satisfaction.
- Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
- Preserved revenue streams where possible with strong communication and negotiation skills while using refunds as a last resort to maintain a high level of customer satisfaction.
- Effectively responds daily to an average of 80 customer requests via telephone and email utilizing my bilingual (French, English) skills.
- Developed a new process for employee evaluation which resulted in an increase in employee performance.
- Performs initial client assessment and analysis to begin the research process.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Achieved cost-savings by developing functional solutions to [Type] problems.
- Completed [Type] recording voicemail for canadian customers .who result for the canadian customers to live voice message with their numbers so we can call them back.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Learned [Task] and [Task] to support office needs.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Answered [Number] calls per [Timeframe] to answer customer questions.
- Recognized by management for providing exceptional customer service.
- Collaborated in development of [Type] procedures.
- Delivered [Product or Service] to customer locations.
Front Desk ManagerWyndham Worldwide | Somerville , MA03/2017 - 04/2018
- Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
- Coordinated all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency.
- Controlled cash and credit card payment transactions at the front desk.
- Greeted an average of 100 guests daily at the front desk and engaged in a high level of customer service while managing the check-in process.
- Utilized my bilingual (French, English) skills for the customer check ins.
- Handled tasks and responsibilities for front office employees when the team was understaffed.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Performed concierge services for guests as needed.
- Verified accuracy of financial data by checking payment cards against identification.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers.
Coordinator AssistantTJX Companies | City , STATE09/2016 - 03/2017
- Evaluated project documents and obtained additional information from stakeholders.
- Processed and reported on office expenses as well as ordered office supplies when needed.
- Recorded project expenses and submitted weekly reports to management.
- Maintained parental sign-in and sign-out sheets.
- Organized and prepared daily activities and restocked materials and snacks for the facility.
- Maintained employee records.
- Attended staff meetings, notified parents regarding special events and interacted with families on a routine basis.
- Directed onsite training for business users to maximize productivity.
Activities and Honors
- Member, Small Business Association (2008 - present)
Languages
Bilingual (French , English)
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Resume Overview
School Attended
- Mercer University
- Yaoundé University of Science and Technology
Job Titles Held:
- Bilingual Customer Service Manager
- Front Desk Manager
- Coordinator Assistant
Degrees
- Bachelor of Science
Bachelor's Degree - Computer Management
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