Bilingual Customer Care Representative I Resume Example
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BILINGUAL CUSTOMER CARE REPRESENTATIVE I
Skills
| Microsoft Office, Customer Focus, Member Pro, Medisoft, Medics Premier |
Languages
Bilingual in English and Spanish
Experience
11/2015 to 07/2017
Bilingual Customer Care Representative IRefresh Mental Health － Southfield , MI
- Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Transfer customer calls to appropriate departments Follow-up on customer inquiries not immediately resolved Handle and resolved customers complaints Ability to navigate through automated information systems to analyze the caller's situation Serve as liaison between the customer and various departments.
06/2015 to 11/2015
Medical SecretaryAmita Health － Bay City , MI
- Check-in and greet patients in a polite, prompt helpful manner and provide any necessary instruction/direction.
- Provide exceptional customer service.
- Obtain and enter patient demographics and update as necessary in the computer system.
- Obtain insurance information and verifies/interprets patient's insurance eligibility and benefits using telephone and online functions.
- Respond to online appointment requests and inquiries.
- Collect co-pays and patient balances as required by office policies and prove out the daily totals.
- Apply CPT and ICD-10 codes accurately at check out.
- Answer very busy multi-line phone system; schedule appointments using electronic software; take phone messages for physician and staff.
- Provide clerical support to Physician and Management.
05/2010 to 05/2013
Data SpecialistGood Shepherd Hospice － Henryetta , OK
- Health Education and Community Outreach Run weekly maternity newborn reports Checked epaces for HRA demographics Handled member incentives database, which helps track incentives sent to members and QARR measures Handled distribution and tracking of metrocards and travel reimbursements for the HECO team Organized mail merge and mailing Developed and maintain databases for Prenatal Outreach and Health Education programs Maintains and supports documentation, logs and data entry to monitor activity and/or outcomes related to care coordination services in an accurate and timely manner.
- Collaboratively work with other departments to meet member needs and support departmental business initiatives.
12/2007 to 01/2009
Surgical CoordinatorRefresh Mental Health － Stevens Point , WI
- Educated patients about their upcoming surgery and coordinate all preoperative testing Scheduled and confirmed patient diagnostic appointment, surgeries and medical consultations Checked in and out patients and scheduled appointments Entered demographic and medical information in the computer system Interacted with insurance companies to obtain authorizations Assisted insurance companies with medical records Maintained open lines of communication between patients, physicians, staff, and laboratory personnel.
05/2005 to 06/2006
Medical SecretarySelect Medical Corporation － Allendale , MI
- Greeted visitors, establish purpose of visit, and direct them to appropriate staffAnswered telephones and direct calls to appropriate staff Scheduled appointments and billing patients Obtained medical transcriptions from physicians Collected and process patients' co-payments daily.
01/2004 to 03/2004
Medical AssistantSelect Medical Corporation － Alton , IL
- Obtained patients' vital signs and followed up with timely and accurate charting procedures.
- Performed Phlebotomy and Electrocardiograms.
- Established records and prepared specimens for laboratory analysis.
- Filed patient records and assisted patients with information.
12/2002 to 03/2004
Medical AssistantMemorial Healthcare － Okemos , MI
- Prepared patients for exams and obtained medical histories Prepared operating rooms and assisted with surgeries Performed routine task such as ordering medical supplies and inventory Updated and verified demographic and insurance information Assisted insurance companies with medical record information Collected co-pays from patients Scheduled appointments and surgeries.
08/2000 to 12/2002
Medical ReceptionistDermatology Center Of New York － City , STATE
- Managed medical front desk in areas of manual and computerized scheduling, billing, and medical insurance Coordinated daily pharmaceutical-related matters to verify and expedite a high volume of prescription orders Reviewed referrals, authorization and pre-certifications Confirmed patient eligibility, deductions, co-pays with insurance companies Handled patient registrations and appointment confirmations.
Education and Training
2018
Bachelor of Business Administration Degree: Health Services ManagementBerkeley College － City, StateHealth Services Management
April 2004
DiplomaMandl College of Allied Health － City, State
March 2002
GraduateDrake Business School － City, State
Skills
schedule appointments, Health Education, ICD-10, instruction, mailing, Phlebotomy, scheduling, surgery, vital signs
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Resume Overview
School Attended
- Berkeley College
- Mandl College of Allied Health
- Drake Business School
Job Titles Held:
- Bilingual Customer Care Representative I
- Medical Secretary
- Data Specialist
- Surgical Coordinator
- Medical Assistant
- Medical Receptionist
Degrees
- Bachelor of Business Administration Degree : Health Services Management
Diploma
Graduate
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