To obtain a position where my extensive work experience and diligent work ethic can be utilized and further developed to then excel in becoming a valued asset for the company. Motivated [Job Title] with wide-ranging abilities relating to animal care including pet sitting, dog walking and basic training techniques. Offers loving care to animals of all kinds. [Job TItle] adept at managing the administrative side of animal care. Diligently answers emergency calls and dispatches animal care technicians to various areas in [City name].
Animal shelter volunteer
Vet tech background
Upbeat and energetic
Strong attention to detail
Life-long pet owner
Bi-lingual Service Associate01/2013 to 03/2014 T-Rowe Price – Tampa, FL
Fulfilled client service requests to their accounts, including but not limited to, address change, bank account information change, online assistance, and research of past transactions.
Processed transactions as requested by client in a timely and accurate manner while using a consultative process to identify/address client needs through questioning and offering the most appropriate solution.
Used consultative approach to identify new services that may be appropriate for clients by discussing new or additional services relevant to the client and then creating sales leads for the business.
Provided products & services information to clients such as discussing various types of investment and/or retirement accounts and their available investment options such as CD's, ETF's, mutual funds and brokerage securities.
Provided tax filing information to clients pertaining to distributions issued from their investment & retirement accounts, the applicable IRS rules, penalties and tax rates.
Corrected errors made on clients' accounts either through adjustments, revising of transactions and/or stopping/reissuing incorrectly processed checks.
Financial Care Representative & Quality Analyst & Business Risk Specialist01/2008 to 01/2013 T-Mobile USA – Tampa, FL
Provided quality service to customers while tending to their billing inquiries, billing disputes, providing of rate plan information and assisting with account maintenance and rate plan changes.
Tended to delinquent accounts and aided those customers' with offering of payment & payment arrangement options to reduce their debt and avoid further collection treatment.
Took ownership of client issues by de-escalating difficult calls and providing appropriate resolutions in a timely and empathic manner.
Observed and evaluated associate calls based on established company guidelines and procedures.
Contributed ideas to increase the quality of service and the individual development of the associates.
Participated in calibration sessions in accordance with company established calibration procedures for the development of quality standards and regulations.
Captured accurate data for reporting and analysis Reviewed new business account applications and the legitimacy of the business documents provided through company established procedures.
Conducted extensive research through multiple internet resources such as government & state websites and running of credit to authenticate and then approve or deny new business account requests.
Identified and reported fraudulent account activity.
Customer Service Representative & Outbound Sales Representative11/2006 to 01/2008 Donovan Industries Inc – Tampa, FL
Provided quality service while assisting customers with placing orders, tracking orders through various freight & shipping companies, modifying existing orders and canceling orders.
Inventory maintenance such as correcting inventory counts, adding inventory, deducting inventory and transferring of inventory count from one warehouse location to another.
Resolved various order issues either through adjustment processing and/or re- routing orders.
Met sales and productivity goals set for Inside Sales Team by maintaining designated account base through constant email/phone contact with clients regarding sales orders and sampling of new products while still marketing company products to potential clientele.
Negotiated price overrides for high volume sales orders and prepared contract pricing for government and state bids.
Customer Service & Sales Support02/2005 to 10/2006 Rhode Island Novelty – Cumberland, RI
Provided quality service to customers while assisting them with placement of orders, modifying existing orders, fixing incorrect orders and canceling orders in a fast paced high call volume environment.
Assisted customers in tracking their orders through various shipping companies such as UPS, DHL, FED- EX and LTL carrier companies.
Resolved problems with orders such as returns, wrongful delivery, delays in shipment re- routing and invoicing errors.
Worked closely with the Inside Sales Team providing them assistance with their big dollar accounts by maintaining lists of backordered items, entering new orders and/or shipping out samples to their client base.
High School Diploma: 2002Central High School-