Bi Lingual Plaza Supervisor Resume Example Delaware River Port Authority

BI-LINGUAL PLAZA SUPERVISOR

Summary

Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Diligent Plaza Supervisor with over 25 years of experience maintaining seamless business operations and excellent customer service. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Service-driven professional with over 25 years background in the business and customer service sector. As a motivated Plaza Supervisor brings strong leadership and planning talents. Multitasking professional with exceptional composure and poise. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 25 years of related experience and pursuing new professional challenges.

Skills

Experience

August 2018 to Current

Delaware River Port AuthorityCamden, NJBi-Lingual Plaza Supervisor

Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Inspected incoming supplies to conform with materials specifications and quality standards.
Developed position rotation to support continuous improvement and operator development.
Provided ongoing training to address staff needs.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Resolved customer complaints and adjusted policies to meet changing needs.
Realigned workflows with changing business demands by evaluating processes and employee strengths.

Delaware River Port AuthorityCamden, NJBi-Lingual Revenue Operations Clerk

Receive daily phone calls by Senior Citizens, explaining the procedure of the Discount Program.
Mail out Senior Citizen Program applications and renewals to the candidates that qualify for the program and processing all applications and renewals in the system including verification of Senior Citizen program eligibility.
Receive incoming mail daily from applicants applying for the program.
Updated and input route information into computer system on daily basis.
Reviewed route sheets to facilitate proper billing and productivity reports.
Assisted in generating monthly productivity reports.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Maintained Vector Software to deliver access to and easy navigation of important organizational documents.
Responded promptly to customer questions via email or telephone.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Inputted sensitive data into system using Vector Software, adhering to all procedures to keep information private.
Monitored account usage for potential abuse or misuse of the Senior Citizen E-Z Pass Program.

Delaware River Port AuthorityCamden, NJBi-lingual Toll Collector

Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
Spoke in English and Spanish to provide clear guidance to motorists.
Monitored and classified all vehicles passing through toll lanes to comply with company procedures.
Processed toll payments and issued accurate receipts to motorists.
Provided operational reports listing daily toll lane activity.
Processed customer payments quickly and returned exact change and receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Operated cash register, collected payments and provided accurate change.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Cross-trained in Acting Plaza Supervisor and Acting Toll Manager roles in order to provide skilled backup for team members.
Learned roles of other departments to provide coverage and keep store operational.
Applied conversational English and Spanish abilities to connect with language specific individuals and better serve individual needs.

Education and Training

2013

Eastern University
Philadelphia, PA Business Administration
MBA

Resume Overview

Companies Worked For:

Delaware River Port Authority

School Attended

Eastern University

Job Titles Held:

Bi-Lingual Plaza Supervisor
Bi-Lingual Revenue Operations Clerk
Bi-lingual Toll Collector

Degrees

Business Administration MBA

Bi-Lingual Plaza Supervisor Resume Example

Resume Score: 80%

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