LiveCareer-Resume

bi lingual customer service representative resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Bi-lingual early career professional seeking an opportunity where I can exert and contribute my academic knowledge and research skills of the law in political science. I am well-educated in current and historical government policies and looking to gain experience and insight in regulatory compliance, public relations, or international affairs. Articulate, enthusiastic and results-oriented with a passion for utilizing ethical principles to shape regulations that will promote a healthy, safe, orderly, and successful society.

Skills
  • Political Science
  • Policy Evaluation
  • Communication
  • Human Advocate
  • Research and Analysis
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Bi-lingual Verbal and Written Communication (Spanish Fluency)
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Microsoft Office Expertise
  • Customer Relations
  • Critical Thinker
Experience
06/2020 to Current Bi-lingual Customer Service Representative Boston Market | Beverly Hills, MI,

In this bi-lingual Customer Service Representative role, I support the business by providing bi-lingual customer service in the North America region. This consists of managing inbound and outbound calls, order entry, technical product support, account audits, research and analysis, problem resolution, coordination of order process flow, and customer file maintenance. Customer calls range from patients looking to place an order to physicians with technical questions about a niche portfolio of medical devices for the head and neck cancer patient population (laryngectomees).

  • The total volume per individual representative is up to 50+ inbound calls per 8 hour shift focusing on problem resolution as a metric. Follow up with customers is completed via email and outbound calls.
  • Manage the customer inquiries in the central customer service inbox handling a queue of approximately 200 emails weekly.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Audited customer account information to identify issues and develop solutions.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Met and communicated with vendors to monitor product shipments, prices and backorders.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
02/2020 to 06/2021 Customer Service Associate Fiserv | Sunnyvale, CA,

As a customer service representative, I was responsible for appropriately charging payments for the goods rendered by Menards Inc. I also answered personal inquiries from customers related to home improvement items and made recommendations for products and other alternatives. I serviced the Returns and Exchanges Department and ensured customer satisfaction while complying with the corporate protocol.

  • Addressing customer complaints and resolving the issues presented.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new hires in the areas of cashiering, returns, policies, and procedures.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
12/2018 to 01/2020 Cashier Goodwill Omaha | Council Bluffs, IA,
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Education and Training
Expected in 2022 to to Bachelor of Science | Political Science Major/ Spanish Minor University of Wisconsin - Milwaukee, Milwaukee, WI GPA:
Expected in 05/2019 to to High School Diploma | Divine Savior Holy Angels High School, Wauwatosa, WI, GPA:
Additional Information

Human Services - Ministry

I have faithfully served the community through my church on a volunteer basis in both long term and short term roles ranging from cleaning the streets, evangelism, events, and ministry positions, etc.

DESATAR MInistry

Milwaukee, WI

2015-Current

These roles required time commitments of 2-4 hours per week.

Pre-school Bible Teacher 2022-current

Visual Media Coordinator 2016-2022

Day-care Coordinator 2017-2022

Housekeeping MInistry 2015-2021

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Resume Overview

School Attended

  • University of Wisconsin - Milwaukee
  • Divine Savior Holy Angels High School

Job Titles Held:

  • Bi-lingual Customer Service Representative
  • Customer Service Associate
  • Cashier

Degrees

  • Bachelor of Science
  • High School Diploma

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