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Benefits Customer Service Representative resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
To obtain a challenging career opportunity with the appropriate level of responsibility that will ensure a proper work-life balance, as well as a sense of reward and accomplishment for my work.
Highlights
Over four years of experience in a customer service contact center Over three years management experience in the food service industry Nine years experience as lead personnel in retail merchandising Over seventeen years customer service work experience Computer Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, 10-Key, Micros Restaurant Software, Internet Explorer, Remedy, SharePoint, Kana, Avaya Chat
Accomplishments
Tracking project goals and outstanding items in SharePoint
Experience
08/2010 to Current
Benefits Customer Service Representative Raising Cane's Edmond, OK,
  • Projects Team lead for the strategy side of Benefits
  • Project Lead for implementation of an Avaya chat interface and Remedy case management
  • Workload Distribution and Tracking Job Details:
  • Assistance in elicitation and writing of project requirements (BRD/BRL) and design process maps for ticketing system, chat interface, and speech interactive voice recording (IVR)
  • Conducting User Acceptance Testing (UAT) and building Test Cases
  • Designing process maps
  • Writing frequently asked questions for chat interface
  • Distribution and tracking of all work functions
  • Pulling reports
  • Communication Planning
  • Distribution and tracking of legal requests
  • Answering benefits related phone calls.
  • Maintaining benefits selections for Walmart associates Administrative duties include:
  • Processing account audits
  • Processing and entering batch (OSCAR) data
  • Keying benefits selections
  • Logging call details and various processes in daily spreadsheets
  • Tracking project goals and outstanding items in SharePoint
  • Tracking emails between benefits and various project participants
  • Tracking large reports distributed to several representatives
  • Maintaining incoming faxes
01/1 to 01/1
Assistant Manager Culvers Restaurant Wixom, MI,
  • Key holder; Server; Banquet and Catering Personnel; Bartender; Hostess
  • Three years as the Restaurant and Banquet Manager Job Details:
  • Scheduling and organizing banquets ranging from 100 to 1000 people
  • Operating the hotel restaurant.
  • Hiring and training new employees. Administrative duties include:
  • Processing hour and tip information for payroll
  • Closing registers for each shift
  • Processing daily deposit. Key holder; Cell Phone Repair Person; Cashier Job Details:
  • Marketing and selling service contracts
  • Restoring several cell phone models. Administrative duties include:
  • Data entry for book-keeping records
  • Filing customer records and contracts
  • Closing registers
  • Processing daily deposits
  • Obtaining daily money orders. Key holder; Cashier Job Details:
  • Organizing and merchandising of women's clothing with specialization in lingerie Administrative duties include:
  • Processing credit card applications
  • Closing registers
  • Processing daily deposits
  • Obtaining daily money orders.
06/2002 to 01/2003
Lead Floor Salesperson; Cashier Old Navy City, STATE,
  • Job Details:
  • Organizing and merchandising of men's, children's, and infant's clothing.
05/1998 to 05/2002
Lead Floor Salesperson; Cashier K-mart City, STATE,
  • Job Details:
  • Organizing and merchandising of soft-lines, hard-lines, and grocery departments.
06/1998 to 06/2002
Floor Salesperson; Cashier Eddie Bauer/Bath And Body Works City, STATE,
  • Job Details:
  • Additional experience in retail merchandising.
Education
Expected in
BA: Vocal Performance
University of Arkansas - Fayetteville, AR
GPA:
University of Arkansas, Fayetteville AR 2 ½ years completed towards a BA in Vocal Performance
Military Experience
06/2002 to 01/2003

Navy ,
Old Navy, Fayetteville AR June 2002-January 2003 Positions: Lead Floor Salesperson; Cashier Job Details: Organizing and merchandising of men's, children's, and infant's clothing. K-mart, Rogers AR May 1998-May 2002 Positions: Lead Floor Salesperson; Cashier Job Details: Organizing and merchandising of soft-lines, hard-lines, and grocery departments. Eddie Bauer/Bath and Body Works, Fayetteville AR Summer 1998/Summer 2002 Positions: Floor Salesperson; Cashier Job Details: Additional experience in retail merchandising.
Skills
Cashier, Merchandising, Closing, Clarion, Emc Clarion, Payroll, Scheduling, Training, Acceptance Testing, Answering, Audits, Avaya, Benefits, Case Management, Cases, Customer Service, Customer Service Representative, Ivr, Logging, Microsoft Sharepoint, Receptionist, Remedy, Retail Sales, Sharepoint, Team Lead, Test Cases, Testing, Uat, User Acceptance, User Acceptance Testing, Voice, Voice Recording, Retail, Retail Marketing, Retail Merchandising, Alltel, And Selling, Cell Phone Repair, Contracts, Data Entry, Filing, Marketing, Excel, Food Service, Internet Explorer, Kana, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, Outlook, Powerpoint, Word, Credit, Credit Card

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Resume Overview

School Attended

  • University of Arkansas

Job Titles Held:

  • Benefits Customer Service Representative
  • Assistant Manager
  • Lead Floor Salesperson; Cashier
  • Lead Floor Salesperson; Cashier
  • Floor Salesperson; Cashier

Degrees

  • BA

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