Benefits Customer Service Representative resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
To obtain a challenging career opportunity with the appropriate level of responsibility that will ensure a proper work-life balance, as well as a sense of reward and accomplishment for my work.
Highlights
Over four years of experience in a customer service contact center Over three years management experience in the food service industry Nine years experience as lead personnel in retail merchandising Over seventeen years customer service work experience Computer Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, 10-Key, Micros Restaurant Software, Internet Explorer, Remedy, SharePoint, Kana, Avaya Chat
Accomplishments
Tracking project goals and outstanding items in SharePoint
Experience
08/2010 to Current
Benefits Customer Service RepresentativeRaising Cane's – Edmond, OK,
Projects Team lead for the strategy side of Benefits
Project Lead for implementation of an Avaya chat interface and Remedy case management
Workload Distribution and Tracking Job Details:
Assistance in elicitation and writing of project requirements (BRD/BRL) and design process maps for ticketing system, chat interface, and speech interactive voice recording (IVR)
Conducting User Acceptance Testing (UAT) and building Test Cases
Designing process maps
Writing frequently asked questions for chat interface
Distribution and tracking of all work functions
Pulling reports
Communication Planning
Distribution and tracking of legal requests
Answering benefits related phone calls.
Maintaining benefits selections for Walmart associates Administrative duties include:
Processing account audits
Processing and entering batch (OSCAR) data
Keying benefits selections
Logging call details and various processes in daily spreadsheets
Tracking project goals and outstanding items in SharePoint
Tracking emails between benefits and various project participants
Tracking large reports distributed to several representatives
Maintaining incoming faxes
01/1 to 01/1
Assistant ManagerCulvers Restaurant – Wixom, MI,
Key holder; Server; Banquet and Catering Personnel; Bartender; Hostess
Three years as the Restaurant and Banquet Manager Job Details:
Scheduling and organizing banquets ranging from 100 to 1000 people
Operating the hotel restaurant.
Hiring and training new employees. Administrative duties include:
Organizing and merchandising of women's clothing with specialization in lingerie Administrative duties include:
Processing credit card applications
Closing registers
Processing daily deposits
Obtaining daily money orders.
06/2002 to 01/2003
Lead Floor Salesperson; CashierOld Navy – City, STATE,
Job Details:
Organizing and merchandising of men's, children's, and infant's clothing.
05/1998 to 05/2002
Lead Floor Salesperson; CashierK-mart – City, STATE,
Job Details:
Organizing and merchandising of soft-lines, hard-lines, and grocery departments.
06/1998 to 06/2002
Floor Salesperson; CashierEddie Bauer/Bath And Body Works – City, STATE,
Job Details:
Additional experience in retail merchandising.
Education
Expected in
BA: Vocal Performance University of Arkansas - Fayetteville, AR GPA: University of Arkansas, Fayetteville AR 2 ½ years completed towards a BA in Vocal Performance
Military Experience
06/2002 to 01/2003
Navy – , Old Navy, Fayetteville AR June 2002-January 2003 Positions: Lead Floor Salesperson; Cashier Job Details: Organizing and merchandising of men's, children's, and infant's clothing. K-mart, Rogers AR May 1998-May 2002 Positions: Lead Floor Salesperson; Cashier Job Details: Organizing and merchandising of soft-lines, hard-lines, and grocery departments. Eddie Bauer/Bath and Body Works, Fayetteville AR Summer 1998/Summer 2002 Positions: Floor Salesperson; Cashier Job Details: Additional experience in retail merchandising.
Skills
Cashier, Merchandising, Closing, Clarion, Emc Clarion, Payroll, Scheduling, Training, Acceptance Testing, Answering, Audits, Avaya, Benefits, Case Management, Cases, Customer Service, Customer Service Representative, Ivr, Logging, Microsoft Sharepoint, Receptionist, Remedy, Retail Sales, Sharepoint, Team Lead, Test Cases, Testing, Uat, User Acceptance, User Acceptance Testing, Voice, Voice Recording, Retail, Retail Marketing, Retail Merchandising, Alltel, And Selling, Cell Phone Repair, Contracts, Data Entry, Filing, Marketing, Excel, Food Service, Internet Explorer, Kana, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, Outlook, Powerpoint, Word, Credit, Credit Card
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