Well-rounded, creative and resourceful, customer service oriented professional with experience in the medical, service, technology and higher education fields. Highly organized and skilled in human resources, management, administrative and training and takes pride in maintaining a positive attitude and outlook under all circumstances.
FMLA / ADA / EEO
Orientation and Onboarding
HR Policies & Procedures
Training & Development *Customer Service
HRIS Management Various Microsoft Office Versions, Microsoft Office- Word, Works, Excel, Access, PowerPoint, Ceridian Payroll System, ProBusiness and PowerSource Human Resources and Payroll Systems, Crystal Reports, Outlook, ADP Payroll, Kronos, ABRA and Microsoft Dynamics HR Systems.
Benefits & Compensation Coordinator01/2015 to 09/2015Spectrum Medical GroupSouth Portland, ME
Responsible for benefit administration of new hire and current employees, including enrollment, changes, termination, COBRA administration and benefit billing and processing.
Conducted employee benefit orientations.
Responsible for the administration of all leaves, including FMLA, STD, LTD and ADA.
Managed Workers Compensation processing.
Administered Performance Management process through Successfactors.
Conducted benchmarking and completes compensation surveys.
Point of contact for all benefit and compensation related questions from both current employees and vendors.
HR Generalist/HRIS Manager08/2014 to 12/2014The Commonwealth Medical CollegeScranton, PA
Responsible for HRIS Management, including analyzing current functionality, determining system and department needs, researching system capabilities, testing new functions and making recommendations to the Director of Human Resources for the purpose of creating a better functioning Human Resources system Responsible for recruitment, including creating and placing job advertisements, screening resumes, arranging interviews, meeting candidates, writing job offers and processing background checks.
Participated in various projects, including being a member of the diversity recruitment committee, assisted in the creation of an EOE compliant recruitment plan and inception and implementation of Everify.
Benefits Specialist08/2011 to 10/2013Spectrum Medical GroupSouth Portland, ME
Provided administrative and general support for all benefit programs and related activities, including group and self-insurance offerings, retirement plan, FSA & HSA plans, professional development, performance management, leave and time off programs and employee benefit enrollment and termination.
Assisted the benefits manager in the implementation of a new Performance Manager Software system, including using CSV files for providing and updating employee data, training employees and managers and addressing user questions/concerns.
Assisted in researching, testing and implementation of a new HRIS system.
Scheduled, coordinated and facilitated new hire orientations, including updating and compiling all necessary training documents, time management and follow up.
Assisted the benefits manager in researching, updating and instituting the company policy and procedures manual.
Assisted the benefits manager in the Common Review Process by researching and providing benchmarking data, completing compensation surveys and administering and compiling employee surveys and review data.
Updated job descriptions by conducting research and interviewing management and employees.
Responsible for the billing of Health, Long Term Care and Disability insurance plans, including trouble shooting, processing and remittance.
Assisted in the integration of three new offices due to mergers by organizing, gathering and providing all new hire paperwork, assisting in informational meetings, fielding questions and concerns and ensuring a smooth and positive experience for all.
Assisted in the recruitment of administrative, clinical, mid-level providers and physicians, including placing advertisements, fielding applications, arranging travel and meeting itineraries and administering scorecards via Survey Gizmo.
Office & Billing Administrator01/2009 to 02/2010Cornerstone Chiropractic and RehabilitationPortland, ME
Management of front desk and reception, answer phones, make appointments.
Reconciliation of credit card and cash payments and weekly deposits.
Responsible for all insurance and client billing and tracking of payments and reimbursements.
Used Medisoft patient tracking system to enter and modify new and existing patients.
Human Resources Representative09/2000 to 08/2003Magic Restaurants, LLCBeverly, MA
Administration and compliance of all leave benefits and of travel and relocation policies and procedures.
Researched and updated all new company policies and procedures, and created a Human Resources/Payroll Guide for all locations and Sr.
Associate relations investigations, including alleged sexual harassment, discrimination and EEOC filings.
Implementation and administration of Targeted Job Tax Credit program.
Extensive Internet use regarding recruitment needs, survey gathering, new benefits ideas, government reporting, federal and state compliance laws and benefit administration.
Assisted the Benefit and Compensation Manager with various projects, including 401(k) and FSA audits and Employee reviews and compensation surveys.
Manager on Duty / Food Server03/1995 to 01/2002The Black Cow Tap & GrillHamilton, MA
Associate supervision including hiring, training, scheduling, and performance management.
Supervised restaurant operations including profit and loss factors and financial concerns.
Resolved customer dissatisfaction and employee relations.
Responsible for nightly cash/credit reconciliation and reporting.
Onsite Service Specialist03/1990 to 06/1992WorldSpan Information SystemsAtlanta, GA
Provided on-site customer support, training and retraining for assigned travel agencies.
Conducted training workshops for industry peers, keeping up with system upgrades and changes.
Resolution of client questions and customer service needs.
Served as go-to person for client questions, concerns and customer service needs.
Acted as account representative from pre-implementation of system until all training needs resolved.
PHR Certification HRCI - 5/2011 &8/2013
Bachelor of ScienceSalem State CollegeSalem, MAGPA: Magna cum LaudeMagna cum Laude
Certification Travel/TourismThe Boyd SchoolPittsburgh, PA
ABRA, ADA, administrative, ADP Payroll, advertisements, make appointments, Benchmarking, benefits, billing, Ceridian, Computer Knowledge, Credit, Crystal Reports, client, Customer Service, customer support, employee relations, training employees, financial, FSA, government, hiring, HRIS, Human Resources, HR, insurance, Kronos, Law, Director, Medisoft, meetings, mergers, Access, Microsoft Dynamics, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Office- Word, Works, Office Administration, organizing, Payroll, Performance Management, Personnel Management, Policies, profit and loss, reception, Recruiting, recruitment, reporting, researching, research, restaurant operations, scheduling, supervision, surveys, Tax, answer phones, time management, arranging travel, trouble shooting, upgrades, workshops