Detail-oriented Benefit Administrator with 7 years in benefits. Highly effective working in fast-paced environments and collaborating with various levels of personnel including employees managers and executives. Proficient in ADP Software.
Audit preparation and reporting
Attention to detail
ADP Workforce Now
Creative problem solver
MS Windows proficient
Strong client relations
Superb interpersonal skills
Compensation and benefits
Benefit Service Specialist I, 03/2011 to 04/2016 ADP – Alpharetta, GA
Provided day to day support and administration of benefits programs - medical, dental, vision, health savings account, flexible spending accounts, life and AD&D, short term disability, long term disability, and EAP.
Responsible for reviewing and analyzing any issues and/errors that arise with the day to day administration of all benefit plans, including Health & Welfare, Pension, 401k and other related programs.
Establish and maintains effective relationships with benefits vendors and consultants; ensure that the administration of the plans is working effectively.
Submit data feed of newly eligible client employees, additions, deletions and other changes to carriers on a weekly basis.
Enter newly eligible client employees, additions, deletions and other changes on carrier web portals as necessary on a weekly basis.
Process all paper enrollment and change forms that are sent via facsimile or regular mail to the Service Center.
Process enrollments, life events and employee changes submitted through Employee Access in accordance with documented client procedures.
Provide telephonic and electronic email support to employees regarding benefit-related questions.
Process Evidence of Insurability (EOI) forms in accordance with documented client procedures that all work is completed in accordance with service level agreements.
Analyze and resolve all errors reported on provider error reports generated by the provider after processing of an eligibility file from ADP.
Provide benefit confirmation statements to newly enrolled employees, employees who make changes throughout the year or during the open enrollment period.
Generate daily, weekly and monthly client reports in accordance with procedures documented in the knowledge base system.
Document every employee interactions in Siebel and HRB for all incoming and outgoing calls.
Processes client enrollment data for complex clients, researching and resolving all errors, missing records and discrepancies directly with client.
Sends finalized enrollment reports to clients.
Process QMSCO for employees Perform benefit file imports into ADP HRB for client we are not the system of record.
Assist in clients' Open Enrollment Process Yearly.
Researched all payroll, COBRA, disability and FMLA issues.
Customer Care Coordinator, 10/2005 to 06/2010 MedQuist – Marietta, GA
Tier I hardware and software support.
Provide 100% phone support for medical transcriptions as well as clients sites such as hospitals and other medical facilities.
Managed the Support Inbox and reply to all email requests.
Process all Qcare request (Corporate DQM, VPN, Lotus Notes, etc.) submitted to the TSC.
Troubleshoot Windows XP, Ms office applications, as well as hardware and peripheral such as printers and faxes.
Helped with basic level PC and MedQuist platform (DQM, DQS Qnet, eTime) related trouble tickets.
Single point of Escalation for all MT/ME payroll issues.
National Employee Account Service Representative, 07/2004 to 12/2004 AT&T Wireless – Paramus, NJ
Provided appropriate options and solutions while providing world class customer service.
Educated internal customers on company policy and procedures.
Use good judgment and empowerment on billing account status.