benefit service specialist i resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Detail-oriented Benefit Administrator with 7 years in benefits. Highly effective working in fast-paced environments and collaborating with various levels of personnel including employees managers and executives. Proficient in ADP Software. 
  • Benefits administration
  • HRIS
  • Records maintenance
  • Audit preparation and reporting
  • ADP
  • Attention to detail
  • ADP Workforce Now
  • Creative problem solver
  • MS Windows proficient
  • Strong client relations
  • Quick learner
  • Superb interpersonal skills
  • Time management
  • Highly organized
  • Compensation and benefits
  • Detail-oriented
  • Data Entry
Work History
Benefit Service Specialist I, 02/2011 to 03/2016
Toll BrothersKuna, ID,
  • Provided day to day support and administration of benefits programs - medical, dental, vision, health savings account, flexible spending accounts, life and AD&D, short term disability, long term disability, and EAP.
  • Responsible for reviewing and analyzing any issues and/errors that arise with the day to day administration of all benefit plans, including Health & Welfare, Pension, 401k and other related programs.
  • Establish and maintains effective relationships with benefits vendors and consultants; ensure that the administration of the plans is working effectively.
  • Submit data feed of newly eligible client employees, additions, deletions and other changes to carriers on a weekly basis.
  • Enter newly eligible client employees, additions, deletions and other changes on carrier web portals as necessary on a weekly basis.
  • Process all paper enrollment and change forms that are sent via facsimile or regular mail to the Service Center.
  • Process enrollments, life events and employee changes submitted through Employee Access in accordance with documented client procedures.
  • Provide telephonic and electronic email support to employees regarding benefit-related questions.
  • Process Evidence of Insurability (EOI) forms in accordance with documented client procedures that all work is completed in accordance with service level agreements.
  • Analyze and resolve all errors reported on provider error reports generated by the provider after processing of an eligibility file from ADP.
  • Provide benefit confirmation statements to newly enrolled employees, employees who make changes throughout the year or during the open enrollment period.
  • Generate daily, weekly and monthly client reports in accordance with procedures documented in the knowledge base system.
  • Document every employee interactions in Siebel and HRB for all incoming and outgoing calls.
  • Processes client enrollment data for complex clients, researching and resolving all errors, missing records and discrepancies directly with client.
  • Sends finalized enrollment reports to clients.
  • Process QMSCO for employees Perform benefit file imports into ADP HRB for client we are not the system of record.
  • Assist in clients' Open Enrollment Process Yearly.
  • Researched all payroll, COBRA, disability and FMLA issues.

Customer Care Coordinator, 09/2005 to 05/2010
SurescriptsRaleigh, NC,
  • Tier I hardware and software support.
  • Provide 100% phone support for medical transcriptions as well as clients sites such as hospitals and other medical facilities.
  • Managed the Support Inbox and reply to all email requests.
  • Process all Qcare request (Corporate DQM, VPN, Lotus Notes, etc.) submitted to the TSC.
  • Troubleshoot Windows XP, Ms office applications, as well as hardware and peripheral such as printers and faxes.
  • Helped with basic level PC and MedQuist platform (DQM, DQS Qnet, eTime) related trouble tickets.
  • Single point of Escalation for all MT/ME payroll issues.

National Employee Account Service Representative, 06/2004 to 11/2004
AT&T WirelessCity, STATE,
  • Provided appropriate options and solutions while providing world class customer service.
  • Educated internal customers on company policy and procedures.
  • Use good judgment and empowerment on billing account status.
  • Verified identification, preserve confidentiality.
  • Noted internal customers concerns using reason resolution or service request tracking.
  • Processed orders via phone and web queue for internal customers.
  • Ordered equipment and accessories.
  • Processed activation and cancellations of internal customers' wireless service.
  • Used EPI to check the availability of credit.

Benefits Specialist, 06/2002 to 2004
Mellon Hr SolutionsCity, STATE,
  • Assisted participants in fund reallocations, investment direction, address changes, RBAP final distribution forms, Benefit Commencement Packages and 401k enrollments.
  • Enrolled new and existing employees in medical benefits.
  • Responded to and resolved customers' complaints.
  • Processed data entry inputs and updated files.

BBA: Human Resource Management, Expected in Current
Strayer University - Roswell, GA
Human Resource Management
Certified Health Care Reform Specialist: , Expected in
- - ,

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Resume Overview

School Attended

  • Strayer University
  • -

Job Titles Held:

  • Benefit Service Specialist I
  • Customer Care Coordinator
  • National Employee Account Service Representative
  • Benefits Specialist


  • BBA
  • Certified Health Care Reform Specialist

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