Beneficiary Services Representative Resume Example Medical North America, J.V., LLC

BENEFICIARY SERVICES REPRESENTATIVE

Summary

Talented professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching targets.Results-oriented, excels at uncovering customer needs, finding solutions and handling objections.

Highlights

Compelling public speaker
Exceptional interpersonal skills
Deadline-driven
Exceptional communication skills
Process development
Excellent driving record
Conflict resolution
Client relations specialist

Focused and driven
Accomplished in relationship selling
Positive attitude
Self-sufficient Strong work ethic
CNPR Certification # 59471-2013

Accomplishments

Spearheaded a remarkable transformation raising Wright-Patterson AFB compliance rates from 72 to 34 of 75 in the Air Force

Handled the highest volume and most complicated cases as the on-site subject matter expert

Led project improvement function eliminating approximately 30 dormant days increasing productivity and customer satisfaction

Experience

Beneficiary Services Representative
November 2012 to August 2014Medical North America, J.V., LLC － Mcconnell Afb, OH

Managed the processing, administrating, and recording of medical board findings with total responsibility for complete and accurate case files
Advisor and consultant to medical and administrative staff and executives
Subject matter expert in regards to DoD instructions, Integrated Disability Evaluation System, Veterans Administration entitlements, and related benefits for customers
Consultant for controversial issues providing guidance on problems and inquires that are beyond the scope of co-workers training
Worked independently with no oversight constantly exceeding organizational expectation
Facilitated the interactions of multiple agencies in the entitlement process to provide a comfortable situation for staff and customers
Ensured all procedural actions are accomplished according to Air Force directives
Routinely met and exceeded quotas and suspense dates with accuracy and ease.

Beneficiary Services Representative
August 2012 to July 2013Health Care Resolution Services － Mcconnell Afb, KS

Provided specialized assistance, counseling, and individualized guidance concerning the DoD Disability Evaluation System
Managed medical exam board cases difficult in nature to include imminent death, terminal illness, seriously debilitating and incurable diseases, major psychiatric illnesses, and those declared incompetent for pay
Counseled and advised members on entitlement from Veterans Administration, Social Security, Department of Labor and State Employment Commission
Interpreted benefits for military members and next of kin to understand alternatives and career actions
Routinely ensured time lines and suspenses were met while representing the Air Force in an exemplary fashion
Orchestrated the interactions of multiple agencies in the entitlement process which includes negative offsets versus positive gains

Medical Logistics Technician
July 2011 to August 2012Alleo Corp － Mcconnell Afb, KS

Pharmacy vault custodian managing and tracking issue and receipt of over $1.6 million of narcotics for medical facility
Organized all inspections and counts of narcotics with facility staff maintaining 100% accountability and accuracy
Ordered, returned, and processed all facility orders maintaining required levels and compliance with DEA directives
Ensured proper handling and storage of medical gases in accordance with applicable Air Force operating instructions as well as OSHA guidelines
Performed routine clerical work to include but not limited to typing correspondence, reports, answering phones, and maintaining files

Munitions Systems Craftsman/Military Public Health Specialist
August 1999 to October 2010U. S. Air Force Active Duty － Mcconnell Afb

Department's "go-to" person for challenging calls and primary mentor for new employees
Improved customer service ratings by 80% by streamlining organizational processes and enhancing functionality.
Recognized for playing an instrumental role in the implementation of cost savings measures.
Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts.
Implemented new tracking system that resulted in improved patient care.
Trained team of staff nurses in medical office procedures to guarantee consistent quality of care.
Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
Liaison between medical facility and Air Force Headquarters.
Formally commended by the Inspector General for superb supervisory actions and management.
Expanded multi-lateral relations with Saudia Arabia and Kuwait to strengthen security and partnership.
Competitive Analysis Received all "exceeds expectations" ratings on performance reviews.

Education

BA : Homeland Security, 2014American Military University － Charlestown, WV, USA

Homeland Security

Munition Systems Technology, 1 2009Community College of the Air Force － Montgomery, AL, USAMunition Systems Technology

Public Health Technology, 1 1Community College of the Air Force － Montgomery, AL, USAPublic Health Technology

Skills

Healthcare: computerized charting, STD counseling, People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills,BLS Certification,Infection control, Infectious diseases,Medical terminology,Patient case management, Patient relations, Policy development and implementation,Caseload management,Culturally competent care, Health education, OSHA regulations, First Aid, CPR, Project Management, OSHA/FDA, HIPAA compliance

Resume Overview

Companies Worked For:

Medical North America, J.V., LLC
Health Care Resolution Services
Alleo Corp
U. S. Air Force Active Duty

School Attended

American Military University
Community College of the Air Force

Job Titles Held:

Beneficiary Services Representative
Medical Logistics Technician
Munitions Systems Craftsman/Military Public Health Specialist

Degrees

BA : Homeland Security , 2014
Munition Systems Technology , 1 2009
Public Health Technology , 1 1

Beneficiary Services Representative Resume Example

Resume Score: 90%

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