Beneficiary Services Representative Resume Example
Talented professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching targets.Results-oriented, excels at uncovering customer needs, finding solutions and handling objections.
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Spearheaded a remarkable transformation raising Wright-Patterson AFB compliance rates from 72 to 34 of 75 in the Air Force
Handled the highest volume and most complicated cases as the on-site subject matter expert
Led project improvement function eliminating approximately 30 dormant days increasing productivity and customer satisfaction
November 2012 to August 2014Medical North America, J.V., LLC － City , STATE
- Managed the processing, administrating, and recording of medical board findings with total responsibility for complete and accurate case files
- Advisor and consultant to medical and administrative staff and executives
- Subject matter expert in regards to DoD instructions, Integrated Disability Evaluation System, Veterans Administration entitlements, and related benefits for customers
- Consultant for controversial issues providing guidance on problems and inquires that are beyond the scope of co-workers training
- Worked independently with no oversight constantly exceeding organizational expectation
- Facilitated the interactions of multiple agencies in the entitlement process to provide a comfortable situation for staff and customers
- Ensured all procedural actions are accomplished according to Air Force directives
- Routinely met and exceeded quotas and suspense dates with accuracy and ease.
August 2012 to July 2013Health Care Resolution Services － City , STATE
- Provided specialized assistance, counseling, and individualized guidance concerning the DoD Disability Evaluation System
- Managed medical exam board cases difficult in nature to include imminent death, terminal illness, seriously debilitating and incurable diseases, major psychiatric illnesses, and those declared incompetent for pay
- Counseled and advised members on entitlement from Veterans Administration, Social Security, Department of Labor and State Employment Commission
- Interpreted benefits for military members and next of kin to understand alternatives and career actions
- Routinely ensured time lines and suspenses were met while representing the Air Force in an exemplary fashion
- Orchestrated the interactions of multiple agencies in the entitlement process which includes negative offsets versus positive gains
July 2011 to August 2012Alleo Corp － City , STATE
- Pharmacy vault custodian managing and tracking issue and receipt of over $1.6 million of narcotics for medical facility
- Organized all inspections and counts of narcotics with facility staff maintaining 100% accountability and accuracy
- Ordered, returned, and processed all facility orders maintaining required levels and compliance with DEA directives
- Ensured proper handling and storage of medical gases in accordance with applicable Air Force operating instructions as well as OSHA guidelines
- Performed routine clerical work to include but not limited to typing correspondence, reports, answering phones, and maintaining files
August 1999 to October 2010U. S. Air Force Active Duty － City
- Department's "go-to" person for challenging calls and primary mentor for new employees
- Improved customer service ratings by 80% by streamlining organizational processes and enhancing functionality.
- Recognized for playing an instrumental role in the implementation of cost savings measures.
- Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts.
- Implemented new tracking system that resulted in improved patient care.
- Trained team of staff nurses in medical office procedures to guarantee consistent quality of care.
- Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
- Liaison between medical facility and Air Force Headquarters.
- Formally commended by the Inspector General for superb supervisory actions and management.
- Expanded multi-lateral relations with Saudia Arabia and Kuwait to strengthen security and partnership.
- Competitive Analysis Received all "exceeds expectations" ratings on performance reviews.
Homeland Security
Healthcare: computerized charting, STD counseling, People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills,BLS Certification,Infection control, Infectious diseases,Medical terminology,Patient case management, Patient relations, Policy development and implementation,Caseload management,Culturally competent care, Health education, OSHA regulations, First Aid, CPR, Project Management, OSHA/FDA, HIPAA compliance
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Resume Overview
School Attended
- American Military University
- Community College of the Air Force
Job Titles Held:
- Beneficiary Services Representative
- Medical Logistics Technician
- Munitions Systems Craftsman/Military Public Health Specialist
Degrees
- BA : Homeland Security , 2014
Munition Systems Technology , 1 2009
Public Health Technology , 1 1
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