Talented professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching targets.Results-oriented, excels at uncovering customer needs, finding solutions and handling objections.
Spearheaded a remarkable transformation raising Wright-Patterson AFB compliance rates from 72 to 34 of 75 in the Air Force
Handled the highest volume and most complicated cases as the on-site subject matter expert
Led project improvement function eliminating approximately 30 dormant days increasing productivity and customer satisfaction
Healthcare: computerized charting, STD counseling, People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills,BLS Certification,Infection control, Infectious diseases,Medical terminology,Patient case management, Patient relations, Policy development and implementation,Caseload management,Culturally competent care, Health education, OSHA regulations, First Aid, CPR, Project Management, OSHA/FDA, HIPAA compliance
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