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Beneficiary Services Representative Resume Example

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BENEFICIARY SERVICES REPRESENTATIVE
Summary

Talented professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching targets.Results-oriented, excels at uncovering customer needs, finding solutions and handling objections.

Highlights
  • Compelling public speaker
  • Exceptional interpersonal skills
  • Deadline-driven
  • Exceptional communication skills
  • Process development
  • Excellent driving record
  • Conflict resolution
  • Client relations specialist
  • Focused and driven
  • Accomplished in relationship selling
  • Positive attitude
  • Self-sufficient Strong work ethic
  • CNPR Certification # 59471-2013
Accomplishments

Spearheaded a remarkable transformation raising Wright-Patterson AFB compliance rates from 72 to 34 of 75 in the Air Force

Handled the highest volume and most complicated cases as the on-site subject matter expert

Led project improvement function eliminating approximately 30 dormant days increasing productivity and customer satisfaction

Experience
Beneficiary Services Representative
November 2012 to August 2014 Medical North America, J.V., LLC － Mcconnell Afb, OH
  • Managed the processing, administrating, and recording of medical board findings with total responsibility for complete and accurate case files
  • Advisor and consultant to medical and administrative staff and executives
  • Subject matter expert in regards to DoD instructions, Integrated Disability Evaluation System, Veterans Administration entitlements, and related benefits for customers
  • Consultant for controversial issues providing guidance on problems and inquires that are beyond the scope of co-workers training
  • Worked independently with no oversight constantly exceeding organizational expectation
  • Facilitated the interactions of multiple agencies in the entitlement process to provide a comfortable situation for staff and customers
  • Ensured all procedural actions are accomplished according to Air Force directives
  • Routinely met and exceeded quotas and suspense dates with accuracy and ease.
Beneficiary Services Representative
August 2012 to July 2013 Health Care Resolution Services － Mcconnell Afb, KS
  • Provided specialized assistance, counseling, and individualized guidance concerning the DoD Disability Evaluation System
  • Managed medical exam board cases difficult in nature to include imminent death, terminal illness, seriously debilitating and incurable diseases, major psychiatric illnesses, and those declared incompetent for pay
  • Counseled and advised members on entitlement from Veterans Administration, Social Security, Department of Labor and State Employment Commission
  • Interpreted benefits for military members and next of kin to understand alternatives and career actions
  • Routinely ensured time lines and suspenses were met while representing the Air Force in an exemplary fashion
  • Orchestrated the interactions of multiple agencies in the entitlement process which includes negative offsets versus positive gains
Medical Logistics Technician
July 2011 to August 2012 Alleo Corp － Mcconnell Afb, KS
  • Pharmacy vault custodian managing and tracking issue and receipt of over $1.6 million of narcotics for medical facility
  • Organized all inspections and counts of narcotics with facility staff maintaining 100% accountability and accuracy
  • Ordered, returned, and processed all facility orders maintaining required levels and compliance with DEA directives
  • Ensured proper handling and storage of medical gases in accordance with applicable Air Force operating instructions as well as OSHA guidelines
  • Performed routine clerical work to include but not limited to typing correspondence, reports, answering phones, and maintaining files
Munitions Systems Craftsman/Military Public Health Specialist
August 1999 to October 2010 U. S. Air Force Active Duty － Mcconnell Afb
  • Department's "go-to" person for challenging calls and primary mentor for new employees
  • Improved customer service ratings by 80% by streamlining organizational processes and enhancing functionality.
  • Recognized for playing an instrumental role in the implementation of cost savings measures.
  • Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts.
  • Implemented new tracking system that resulted in improved patient care.
  • Trained team of staff nurses in medical office procedures to guarantee consistent quality of care.
  • Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
  • Liaison between medical facility and Air Force Headquarters.
  • Formally commended by the Inspector General for superb supervisory actions and management.
  • Expanded multi-lateral relations with Saudia Arabia and Kuwait to strengthen security and partnership.
  • Competitive Analysis Received all "exceeds expectations" ratings on performance reviews.
Education
BA : Homeland Security, 2014 American Military University － Charlestown, WV, USA

Homeland Security
Munition Systems Technology, 1 2009 Community College of the Air Force － Montgomery, AL, USA Munition Systems Technology
Public Health Technology, 1 1 Community College of the Air Force － Montgomery, AL, USA Public Health Technology
Skills

Healthcare: computerized charting, STD counseling, People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills,BLS Certification,Infection control, Infectious diseases,Medical terminology,Patient case management, Patient relations, Policy development and implementation,Caseload management,Culturally competent care, Health education, OSHA regulations, First Aid, CPR, Project Management, OSHA/FDA, HIPAA compliance

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Resume Overview

Companies Worked For:

  • Medical North America, J.V., LLC
  • Health Care Resolution Services
  • Alleo Corp
  • U. S. Air Force Active Duty

School Attended

  • American Military University
  • Community College of the Air Force

Job Titles Held:

  • Beneficiary Services Representative
  • Medical Logistics Technician
  • Munitions Systems Craftsman/Military Public Health Specialist

Degrees

  • BA : Homeland Security , 2014
    Munition Systems Technology , 1 2009
    Public Health Technology , 1 1

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