Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate [Type] systems. Effective at operating within [Type] regulations and [Type] department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in [Product or Service] and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during [Number] years in [Industry].

  • Key stakeholder relationship building
  • Training development aptitude
  • Key holder experience
  • Complaint resolution
  • Service standard compliance
  • Medical terminology knowledge
  • Report preparation
  • Staff education and training
  • Account management
Work History
Beneficiary Service Representative Lead, 03/2004 to Current
Uc HealthColorado Springs, CO,
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Cross-trained and provided back up for customer service managers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Resolved [Type] issues over phone with [Number] customers daily.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Effective liaison between customers and internal departments.
  • Optimized customer support by establishing collaborative service environment.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained staff on operating procedures and company services.
Health Care Specialist (Combat Medic) , 04/1995 to 04/2008
  • Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions in neurosurgical practice setting.
  • Advised and educated patients regarding diet, hygiene and effective disease prevention methods.
  • Led multidisciplinary, continuous quality improvement program to improve patient outcomes.
  • Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
  • Managed and updated health records of [Number] personnel.
  • Provided both emergency and standard medical care to [Branch] personnel by conducting verbal and physical exams and administering appropriate treatment.
  • Utilized sterilization methods such as [Type] and [Type] to prevent infections in wounded personnel.
  • Maintained clean, safe and well-organized patient environment.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Supervised daily activities and provided assistance when needed.
Pharmacy Technician, 04/2000 to 08/2004
Farmacia CentralCity, STATE,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Counted, measured and compounded medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated instructions to patients or caregivers.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Collected co-payments or full payments from customers.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Associate of Science: Pharmacy Technology, Expected in 05/2000
Huertas Junior College - Caguas, Puerto Rico,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Formatting
  • Length
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Huertas Junior College

Job Titles Held:

  • Beneficiary Service Representative Lead
  • Health Care Specialist (Combat Medic)
  • Pharmacy Technician


  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: