Behavior Intervention SpecialistAhrc Suffolk – Westhampton Beach, NY,
Assisted in the development and implementation of treatment and behavioral goals for children and adults with intellectual and developmental disabilities
Contacted medical/academic resources for research in regards to cases, clinical intake, and documentation.
Developed individual educational plans designed to promote educational, physical and social development.
Used established assessment tools and testing instruments to evaluate referred clients.
Completed continuous assessments and documented updates to care to maintain current records.
Utilized techniques such as behavior modeling and role-playing to improve interactions between students.
Observed students in diverse settings to gauge behaviors and worked with educators to outline intervention plans, establish goals and develop progress benchmarks.
Demonstrated leadership by making improvements to work processes and helping to train others.
Completed professional development courses, attended industry conferences and read current publications to maintain knowledge of updates to field.
07/2018 to 12/2019
Direct Support ProfessionalSunrise Senior Living – South Los Angeles, CA,
Aided with mobility and independence for disabled individuals and continually monitored safety.
Recorded client status progress and challenges in logbooks and reports, and documented patients' information to update behaviors and eating habits.
Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
Monitored health and well-being of each client, including any significant health changes.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Enhanced patient wellbeing by supporting participation in recreational activities and transporting clients to doctor's appointments and errands.
Tracked and reported clients' progress based on observations and conversations.
09/2018 to 11/2018
Medical ReceptionistEmerson Hospital – Lexington, MA,
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Gathered, transcribed and typed medical information into charts.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Followed infection control procedures to protect patients and staff in waiting area.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Informed patients of financial responsibilities prior to rendering services.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Called patients to confirm scheduled appointments and obtain additional details.
Checked patients in and out for appointments and collected co-payments.
Entered patient information into system, including insurance, demographics and health history.
05/2017 to 06/2018
(Travel) Administrative AssistantPearson – Phoenix, AZ,
Researched and created memorable and exquisite travel itineraries for clients and celebrities.
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Handled travel arrangements for groups, couples, executives and special needs clients.
Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Explained benefits of purchasing travel insurance with clients.
Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments for CEO.
06/2016 to 08/2016
Sales RepresentativeFlorida Resort Xchange – City, STATE,
Educated customers on product and service offerings.
Discussed features to potential clients and redirected objections to capture sales.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Recommended services to customers based on needs and preferences.
Developed customized sales techniques to successfully sell and upsell services to new clients.
Education and Training
Expected in 2019
Bachelor of Science: PUBLIC RELATIONS, BUSINESS St. Johns University - Queens, NY, GPA:
3.80 GPA
Minor in Business
Cum laude graduate
The National Society of Leadership and Success Member
Angels From Heaven Inc. Scholarship Recipient
L.A.S.O Member (Public Relations chair '17-'19)
Expected in 12/2020
Pre-Req: Pre-Dentistry University of Florida - Jacksonville, FL, GPA:
3.72 GPA
UF Pre Dental ASDA, Pre-Dental Society, and Distinguished Minorities in Dentistry Mentorship Program Member
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