Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • Territory sales
  • Social media platforms
  • Document management
  • Strategy development
  • Professional business writing
  • Administrative tasks
  • People skills
  • Able to work in fast-paced environments
  • Multitasking
  • Leadership
  • Data management
  • Problem resolution
  • Communication
  • Decision-making
  • Meeting planning
  • Organization and efficiency
  • MS Office and Google Suite Knowledge
  • Able to take direction
  • Telephone etiquette
12/2019 to 07/2020
Behavior Intervention Specialist Ahrc Suffolk Westhampton Beach, NY,
  • Assisted in the development and implementation of treatment and behavioral goals for children and adults with intellectual and developmental disabilities
  • Contacted medical/academic resources for research in regards to cases, clinical intake, and documentation.
  • Developed individual educational plans designed to promote educational, physical and social development.
  • Used established assessment tools and testing instruments to evaluate referred clients.
  • Completed continuous assessments and documented updates to care to maintain current records.
  • Utilized techniques such as behavior modeling and role-playing to improve interactions between students.
  • Observed students in diverse settings to gauge behaviors and worked with educators to outline intervention plans, establish goals and develop progress benchmarks.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Completed professional development courses, attended industry conferences and read current publications to maintain knowledge of updates to field.
07/2018 to 12/2019
Direct Support Professional Sunrise Senior Living South Los Angeles, CA,
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Recorded client status progress and challenges in logbooks and reports, and documented patients' information to update behaviors and eating habits.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Monitored health and well-being of each client, including any significant health changes.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Enhanced patient wellbeing by supporting participation in recreational activities and transporting clients to doctor's appointments and errands.
  • Tracked and reported clients' progress based on observations and conversations.
09/2018 to 11/2018
Medical Receptionist Emerson Hospital Lexington, MA,
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Gathered, transcribed and typed medical information into charts.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Informed patients of financial responsibilities prior to rendering services.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Entered patient information into system, including insurance, demographics and health history.
05/2017 to 06/2018
(Travel) Administrative Assistant Pearson Phoenix, AZ,
  • Researched and created memorable and exquisite travel itineraries for clients and celebrities.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Explained benefits of purchasing travel insurance with clients.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments for CEO.
06/2016 to 08/2016
Sales Representative Florida Resort Xchange City, STATE,
  • Educated customers on product and service offerings.
  • Discussed features to potential clients and redirected objections to capture sales.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended services to customers based on needs and preferences.
  • Developed customized sales techniques to successfully sell and upsell services to new clients.
Education and Training
Expected in 2019
St. Johns University - Queens, NY,
  • 3.80 GPA
  • Minor in Business
  • Cum laude graduate
  • The National Society of Leadership and Success Member
  • Angels From Heaven Inc. Scholarship Recipient
  • L.A.S.O Member (Public Relations chair '17-'19)
Expected in 12/2020
Pre-Req: Pre-Dentistry
University of Florida - Jacksonville, FL,
  • 3.72 GPA
  • UF Pre Dental ASDA, Pre-Dental Society, and Distinguished Minorities in Dentistry Mentorship Program Member

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School Attended

  • St. Johns University
  • University of Florida

Job Titles Held:

  • Behavior Intervention Specialist
  • Direct Support Professional
  • Medical Receptionist
  • (Travel) Administrative Assistant
  • Sales Representative


  • Bachelor of Science
  • Pre-Req

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