Retail professional with extensive knowledge of the beauty industry, including current trends. Enjoys helping customers find items with features and benefits to fit their needs. Focused on exceeding sales goals and building customer loyalty. Extensive experience in shipment processing, merchandising and product placement, and company sellling techniques.
Consistently meets sales goals
Active listening skills
POS systems knowledge
Skilled problem solver
Motivated team player
Beauty Supervisor October 2013 to February 2014 Victoria's Secret - Taylor, MI
Followed company policies while testing out brand make-up, fragrance, and skincare.
Efficiently set the beauty department monthly to display new items with best selling visual merchadising techniques.
Demonstrated product knowledge of beauty items as well as all other products within the store.
Reinforced a customer-centric culture, full of energy, focused on delivering highly satisfying customer experiences.
Conducted associate observations and provided feedback to store manager.
Drove customer loyalty through brand strategies, including credit and customer relationship marketing.
Owned and supported driving sales results for the beauty category.
Demonstrated excellent CSL (Customer Sales Lead) behaviors and thriving my team to make segmented sales goals throughout the day.
Counted cash drawers and made bank deposits.
Executed store opening and closing procedures as keyholder.
Completed daily routine management paperwork
Assigned employees to specific duties to best meet the needs of the store.
Instructed associates on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Sales SpecialistMarch 2012 to Current Victoria's Secret - Taylor, MI
Sales focusing in the beauty category.
Sold $200+ in lingerie/beauty product per hour.
Responded to all customer inquiries thoroughly and professionally.
Greeted customers in a timely fashion, while quickly determining their needs.
Recommended new items to customers, resulting in add-on business.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
Contributed to team success by helping meet sales goals.
A recommended applicant into Associates Interested in Management program, for company management training.
Customer Service SpecialistAugust 2009 to Current JC Penney - Taylor, MI
Operated a cash register for cash, check and credit card transactions with accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Certified in training new sales associates.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Welcomed customers into the store and helped them locate items.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Followed merchandising guidelines to present visually appealing displays.
Answered customer telephone calls promptly and in an appropriate manner.
Wayne County Community CollegeTaylor, MI Pre-Nursing