basic needs program coordinator resume example with 9+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Driven and resourceful Program Coordinator, successful at managing high-quality programs. Offering extensive experience in overseeing well-run operations, achieving impactful results. Adept in developing and implementing programs to fulfill clientele needs. Skilled in cultivating meaningful relationships with clientele and partners. Recognized for upholding quality standards to drive program growth while also tracking program components to meet set objectives and further organizational missions.
Landry's – Mcallen, TX,
- Managed the day to day operations of several agency programs which continue to successfully enrich the lives of community members and families.
- Supervised staff and volunteers, guiding and mentoring throughout daily tasks and programs.
- Operated jointly with agency's social workers to process client referrals, regularly evaluating client needs. Often addressing housing, food, and financial insecurities.
- Collaborated with agency's grant writers to draft proposals and documents to pursue grants and contracts, displaying program outcomes and benefits.
- Placed weekly orders with various vendors and partners, facilitating deliveries, while also maintaining concise bookkeeping of inventory and clientele records.
- Planned and managed program operations to achieve objectives within budgets, while upholding program policies and procedures.
- Completed monthly agency program reports and statistics, relaying program outcomes to valued organizational partners and community leaders.
- Established and maintained agency's Facebook page, spearheading outreach initiatives, effectively quadrupling program participant rates over two years. Now serving 1,000+ individuals each month.
- Developed and nourished positive working relationships with staff, clientele, and countless cross sector organizations, acting as corporate representative at meetings and events.
- Aided senior leadership during executive decision-making processes by utilizing acquired knowledge of program operations, recommending corrective actions and improvements.
Ninety Nine Restaurants & Pub – City, STATE,
- Provided the highest quality customer service standards by anticipating customer needs.
- Built and maintained effective working relationships with peers and upper management.
- Cultivated impactful relationships with customers encouraging repeat business by delivering excellent product and menu knowledge.
- Successfully obtained the ability to show absolute attention to detail while performing various simultaneous tasks.
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Olive Garden – City, STATE,
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Supported management by helping resolve customer service and food-related issues to maintain guest satisfaction.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Consistently maintained high levels of cleanliness and organization.
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Studied and volunteered abroad with Rhode Island College students in Ecuador. For a few short weeks our group was committed to understanding the complex social issues faced by a particular community in Ecuador. Together we worked on several coinciding projects with students and educational leaders which were meant to improve the overall health of the community and enable them to become a more self-sufficient population. (2016) Volunteered, organized, and fund-raised for a humanitarian trip to Rwanda, Africa. Spent three weeks in Rwanda learning about the history and aftermath of the Rwandan Genocide in 1994 while also working on current community projects with community leaders to ensure a better quality of life. (2012)
CPR and First Aid
Food Safety Certified
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Resume Overview
School Attended
- Rhode Island College
- Woonsocket Area Career (Vocational)
Job Titles Held:
- Basic Needs Program Coordinator
- Server, Bartender
- To-go Specialist, Host, Server
Degrees
- Bachelor of Arts
- Certificate of Completion
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