Thorough Bartender/Server skills with over 20 years of experience in the Food and Beverage Industry. Skilled at cutting costs without sacrificing quality and closely monitoring employees for top-notch service. Trained in Bar Beverage management with extensive knowledge of using Micros software.
Outgoing Certified Server Trainer with proven ability to drive sales through excellent customer service. Experienced with training and coaching new servers on sales techniques and menus while multitasking in fast-paced environments.
Skills
Opening and closing procedures
Food safety understanding
Serving expertise
CPR and first aid education
Purchase orders
Individual and group instruction
Cleaning and organization
Cleaning and sanitizing
Group and individual sessions
Hiring and training
Guest assistance
Employee scheduling
Food running
Behavior improvements
Guest seating
Experience
Bartender Supervisor, 04/2012 to 08/2014 Accor Hotels – Washington, DC,
Trained workers in every position, including food preparation, money handling and cleaning roles.
Managed inventory records and supply orders to cut costs by 40%.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Handled over $1500- $2000 worth of cash and card transactions daily with accuracy and efficiency.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Head Bartender, 05/2005 to 09/2010 The Paradies Shops – Arlington, VA,
Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
Created signature cocktails to complement seasonal menu changes and drive bar revenue.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
Properly poured, mixed and blended over 50-75 recipes per day to prepare and serve mixed drinks, spirits and wines.
Maintained spotless, well-stocked bar organized and ready for any customer demand.
Server/Bartender, 04/1999 to 08/2004 Milestone Retirement Communities – Auburn, CA,
Prepared salads and appetizers to back up kitchen staff.
Managed closing duties, including restocking items and reconciling cash drawer.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Up sold customers and optimized table-turns, outperforming wait staff average sales by up to 30%.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Server Trainer, 05/1995 to 08/1997 Tally- Ho Restaurant – City, STATE,
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking.
Controlled portion sizes and garnishing for optimal cost controls.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Served average of 75 patrons daily at Tally- Ho restaurant with consistent recommendations for exceptional service.
Calculated charges, issued table checks and collected payments from customers.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Prepared salads and appetizers to back up kitchen staff.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Worked directly with servers for more than 5 shifts during the training process.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Bachelor of Science: Interdisciplinary Studies, Expected in 05/2013 Concordia College Alabama - Selma, AL GPA:
Completed continuing education in Early Childhood Education/ Secondary Education
Associate of Arts: Emphasis of Early Childhood, Expected in 05/2011 Concordia College Alabama - Selma, AL GPA:
: Business Administration And Management, Expected in University of West Alabama - Livingston, AL GPA:
Accomplishments
Competitive Analysis - Performed competitive analysis to make recommendations for future company growth.
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