Bartender, Bayhost (Server) Shift Lead, Event Ambassador, ACE Trainer Resume Example

Bartender

• Demonstrated responsible behaviors to following the procedures to serving alcohol in a legal and safe manner. Verifying legal age of every guest.
• Expressing my edgy spirit, I create a fun and positive environment for my guests, my teammates, and myself.  Coming to work with a good attitude and with the necessary bar tools.
• Ensuring success in sales through maintaining full knowledgeable of beverage lists, drink and food recipes, and current promotions.
• Use of social media (Instagram, Twitter, Facebook) to promote who and what TopGolf is as well as upcoming events and the food and beverages we serve.  
• Processed orders on a computerized Point of Sale system.  Accurate cash and credit/debit card handling is essential as well as professionalism, friendliness, organization, and time management skills.
  
• TopGolf experienced high volume Friday and Saturday with over 1,500 guests in the venue.
• I have demonstrated the ability to multi-task at a fast paste while maintaining proper image and dealing with various situations/individuals.
• Attending each guest at the bar courteously, quickly, and efficiently. Creating beverages made for guests served by fellow associates (service bar). 

Bayhost (Server) Shift Lead

• Greeting, giving, guiding, and guarding the guests experience at TopGolf.
• Connecting the dots with my guest followed by a menu presentation. Food and beverage orders taken and brought out to guests. Skilled in proper wine presentation. 
  
• As a 'Shift Lead' in my department, I was responsible in guiding, supporting, and protecting both the guests and my teammates during the shift and during any situation that needed extra attention with hospitality.  
• As a 'Shift Lead' in my department I documented a 'report' recapping the shift, the quality of work from my teammates, and any areas of improvement as both  a business and as a team aspect.  Additional notes included missing assets/inventory and/or other areas of improvement that will better prepare us for a success. 
• Teamwork and "One Team-One Dream" is an oath at TopGolf.

Event Ambassador 

• Setting up TopGolf's Special Events, catering and guiding guests, as well as guarding their experience during the entire duration of their event.
• Social, Corporate, Private, Marketing, and Fundraising (Events).
• Private Bartending for events if requested. (mobile bars and stationed bars)
• Welcoming and friendly introduction, game demonstration and facility-safety rules, event highlights, food and beverage packages. 
  

• Our oath to ensure guests satisfaction by providing the time of their lives through exceeding expectations and desires, as well as ensuring that the events/event area is kept clean and organized during and after their event.

Certified Ace Trainer

• Training new fellow associated who have joined the TopGolf family. Ensuring proper knowledge, skills, and training to ensure the TopGolf way.
• Presenting knowledge and skills to the trainee through telling them, then visually showing then, and last but not least physically doing a demonstration.  

•  Instructed Service Classes for new associates - Alcohol Awareness, Beverage Sanitation, Safety, Menu Showcase, and TOAST (Training Outstanding Associates Sales Techniques).
• Instructed Core Classes for new associates - Welcome, TopGolf Brand, TopGolf Spirit Provides Exceptional Service, TopGolf Hospitality, TNT (Training New Topgolfers), and TopGolf Manners.
• Being a certified Ace Trainer gives you the opportunity to travel to new TopGolf venues to manage the recruitment events and opening the venue for the first two weeks. Flight, stay, and meals included.