LiveCareer-Resume

baggage service agent resume example with 2 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Most of my experience is in customer service. I have great customer service skills, I do very well helping customers get the solution to their problems and gets lots of compliments about my service. I am a great team player I work well with others and am very helpful to my fellow employees. I would be a great asset to the job I am applying to. I am punctual and always willing to learn and strive to do better every day.

Skills
  • Problem Solving
  • Container Tagging and Marking
  • Truck Driving
  • Equipment Operation
  • Hand and Power Tool Operation
  • Manual Dexterity
  • Standards Compliance
  • Physical Strength and Stamina
  • Visual Inspection
  • Decision Making
  • Cargo Sorting
  • Warehouse Operations
  • Quality Assessment and Assurance
  • Team Collaboration
  • Work Order Following
  • Loading and Unloading
  • Tractor Operation
  • Claim Writing
  • Able to Lift 50 Lbs
  • Unclaimed Baggage Handling
  • Protective Equipment Use
  • Operations Monitoring
  • Power Washing
  • Pallet Jack Operation
  • Damage Prevention
  • Logistics and Transportation
  • Deadline Meeting
  • Willing to Learn
  • OSHA Compliance
  • Critical Thinking
  • Inventory Tracking
  • Data Entry
  • Tool and Supply Organization
  • Materials Handling Safety Training
  • Equipment Maintenance and Repair
  • Adaptable to Changing Needs
  • Relationship Building
Experience
Baggage Service Agent, 01/2023 - Current
G2 Secure Staff Minneapolis, MN,
  • Tracked down lost luggage for [Number] customers daily.
  • Retrieved customer luggage off conveyor belts.
  • Called customers when bags arrived to provide updates.
  • Kept track of bags from specific flights and logged locations.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Collected, sorted and checked baggage tags against flight lists.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.
  • Tagged and wrote identifying information on containers, boxes and cargo.
Oil Change Technician, 05/2022 - 01/2023
Rv Retailer Wills Point, TX,
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Checked fluids and maintenance-related parts and topped off or replaced.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Maintained tools, test equipment and materials, keeping work areas organized.
  • Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
  • Communicated with customers regarding status of service work and estimated timeframe for completion.
  • Performed complete vehicle maintenance inspections and tapped off fluid levels.
  • Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
  • Completed system diagnostics and full automotive troubleshooting and testing.
  • Met incoming customers to take down information and answer questions about service options.
  • Proposed repairs, maintenance and upgrade services to customers per upsell guidelines.
  • Worked alone or as part of team to handle more than 35 daily service appointments.
  • Examined vehicles to estimate repair costs and obtained customers' approval to perform repairs.
  • Completed 31-point inspections on every vehicle to check areas such as brakes, tires and fluids.
  • Changed oil, transmission fluid and filters in vehicles.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Performed automotive preventive maintenance and inspected tires.
  • Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
  • Documented technical and system work performed for each vehicle on repair order.
Security Officer, 03/2021 - 05/2022
Maricopa Integrated Health System Tempe, AZ,
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Reported safety hazards for remediation response.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Observed patrons and customers to quickly address security situations.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Patrolled crowds during events to preserve order and promote security.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Searched bags manually to identify prohibited items and contraband.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Education and Training
Associate of Science: Architectural Drafting And Estimating, Expected in 05/2009
-
NDSCS - Wahpeton, ND,
GPA:
Status -

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Resume Overview

School Attended

  • NDSCS

Job Titles Held:

  • Baggage Service Agent
  • Oil Change Technician
  • Security Officer

Degrees

  • Associate of Science

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