Detail-oriented supervisor with 18 years of experience in retail and restaurant management. Excel in fast paced
environments with an emphasis on driving customer relations, decisive problem solving, excellent standards, and strong
Back of House Supervisor October 2007 to CurrentJanesville, WI
Started as associate, promoted to department supervisor, now Back of House supervisor.
Opened and closed the store running shifts as manager on duty.
Work daily to drive guest satisfaction with positive experiences scored through customer surveys.
Persistently communicates expectations and standards with team to drive results.
Experiences include running shifts with up to 15 diverse employees, deposit handling, metrics reporting, safe balancing, paperwork auditing, staff development, associate coaching, problem resolution, and payroll management.
Supervisor September 2002 to August 2007Janesville, WI
Responsible for running the store from open until close while supervising the staff.
Helped in establishing a regular customer base for computer related products due to my extensive knowledge and ability to train staff on product information.
Drove staff turnover down during tenure there with persistent coaching and feedback from employees.
Other duties include but are not limited to managing inventory ordering, money handling, auditing of paperwork, and asset protection.
Supervisor October 2000 to September 2002Janesville, WI
Responsible for both opening and closing of store.
Often scheduled alone as acting manager to run shifts.
Brought drive-thru times down from unacceptable numbers to well below established goal.
Drove profit through additional cheese or beverage sales making a recognizable impact.
Customer satisfaction with the quality of food was frequently relayed through employees and comment cards.
Other duties include food safety monitoring, payroll, safe balancing, paperwork auditing, staff discipling and training.
Supervisor March 1996 to October 2000Burger King － Janesville, WI
Promoted to supervisor at 16 due to mature attitude and personal accountability.
Worked in a challenging environment where most staff I supervised were older than me.
Consistent positive guest feedback regarding quality of food and staff friendliness.
Held impeccable standards with staff to promote a positive selling culture and repeated business of many customers.
Duties included cash handling, running shifts (alone in the store once I turned 18), food safety procedures, inventory cataloging and orders, hiring or firing of employees, paperwork auditing.
diploma : 1998Craig High School － Janesville, WI, United States