I have worked and have been able to utilize and apply many experienced years of collections and customer service skills into both mortgage and more recently auto business industries, in a day-to-day multi- task effort to provide simple payment plans, payment options, and negotiating various solutions while at the same time providing excellent customer service skills in a relationship with business customers to resolve loans and meet and exceed monthly companies' goals and expectations for business ongoing success.
---Multi- quarterly attendance certificates for days non missed and non-tardiness
---Also perfection in the efforts of mortgage collections and simple interest sub- prime back-end auto collections by myself that included monthly bonuses that were a common factor for myself at least 10+ months, out of the 12 month year
Worked in my own outbound/inbound work account list of delinquent automobile accounts each ranging anywhere from 40 to 120 days past due in a multi-task environment and each day completing my list by way of right party contact of customer(s) listed, voice mail message, or message and contact number left with third party reference(s).Upon talking with verified direct customers we discuss their reason for delinquency, go over total payments past due and payment plan scheduling, either by credit card, western union, money gram certified mail in check or check by phone based on prior payment history. I also may would go over assistance programs that we may offer per individual loan or remodification of their loan, also based on each loan in a important effort to keep their account from going to the next stage(s) of debt collections. I often used skip tracing tools that were available to my access such as Accurint, Masterfiles, Eport, Optika and Insight to find up-to date current phone numbers, addresses, , or current employers that these sites may have given me access to, to either gain right party contact or delivery of message to call company through third parties given sources for the purpose of gaining access to current customer's location with company's delinquent collateral in verbal effort or physical effort for resolution of loan or repossession of collateral. Finally while working in and on a team environment atmosphere I also would assist with my teammates or other team players in their account book list who may needed assistance that day due to absence or time factors that were unexpected for customer service satisfaction in an effort to help company achieved goals and business expectations for the day. Most importantly provided friendly and comfortable inbound/outbound customer service with third parties and direct customers when questioning phone calls, letters, transaction history, cure plans for resolution or explanation of simple interest loans and general questions.
Worked on an automated dialer system place outbound calls in a mission to contact delinquent home mortgage customers ranging from 5 to 60 days past due. worked with customers to either resolve accounts or setup future payment date(s), strategic plans bringing in to factor presentable programs that were available to temporarily reduce payments and lower interests rates on collateral to help customers get their delinquencies and setbacks back in stable condition while they may have been or still experiencing some type of temporary hardship all with provided excellent customer service and sincere concern for customers' issues and general questions.
Worked in a call center environment as a front-end auto collector on a fast pace call center environment on a auto -dialer system resolving past due auto loan accounts with customers ranging from 5 to 30 days past due using collection practices and friendly customer service to keep accounts from going to the next stages of collections for customer stability.
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