Extensive experience and skills in account management small, medium, and large long term valued customers. Talented professional who effectively multi-tasks and balances customer needs with company guidelines and goals. Effectively handles client accounts by building relationships based upon honesty, accountability, and trust.
Level II certified Professional Ski Instructor. National member of Professional Ski Instructors of America.
MS Office proficiency
Excellent communication skills
Building client relationships
Attention to detail
Quick problem solver
United Way child education ambassador
Special Olympics Idaho volunteer
Skillful Customer service representative
Executed 40-60 daily cold calls to business owners and purchasing executives to increase client base. Organized joint sales calls with current customers and outside vendors. Taught potential clients about products through seminars and other special events. Managed the highest server volume account in the Idaho office. Managed top-level accounts on a daily basis such as White Construction, Weatherford Oil & gas, Villanova University, and Washington State University.
Demonstrated consistent history of sales volume increase on a yearly basis during tenure. Awarded Presidents club status for years 2005 & 2006. Proven ability to effectively manage the needs and maximize sales volume from multiple platinum accounts on a daily basis. An example of these accounts includes but is not limited to HDR, Inc., Bancfirst of Oklahoma City, Lifetouch Portrait Studios, Smead Manufacturing, and Select Comfort Beds.
Analyze daily sales and inventory report systems to effectively advise buying office of best merchandise assortment. Awarded Sales Achiever status for 1995, 1996, and 1997, a distinction given to less than five percent of total Macy's employees. Posted highest total gross sales average of $375,000 per year for 1997 to 1999 in men's sportswear department by providing superior customer service and development of large personal clientele.
In two years I held positions within the departments of both merchandising and production, receiving increases in pay, responsibilities, and foreign business travel.
Planning and tracking of all stages of garment production through the maintenance of weekly updated raw material and garment delivery status reports. Produced extensive style cost analysis reports evaluating shell fabric and trim consumption, CMT, quota, duties, freight, landed cost, and wholesale markups. Traveled to Hong Kong, China, and Macao on two separate occasions to direct and assess production and participate in sourcing and negotiations with factories and suppliers.
Participated in the planning of future garment collections in terms of concept, fabric, leather, color, and silhouette. Assisted in the implementation of designs from sketch through muslim, prototype, and sales sample stages for Spring/Summer and Fall/Winter 1992 collections. Traveled to Peru, Uruguay, and Brazil to establish new raw material sources and also direct the development of machine and hand knit sweater samples.
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