Automotive Sales Consultant Resume Example
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AUTOMOTIVE SALES CONSULTANT
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Highly empathetic and supportive team player.
Skills
- Self-motivated professional
- Problem-solving abilities
- Adaptive team player
- Active listening
- Customer relations
- High-energy attitude
- Sales expertise
- Verbal communication
- Sales and marketing
- Complaint handling
- Customer service skills
- Customer care
- Needs analysis
- Sales techniques
Education and Training
Associate of ArtsFashion Institute of TechnologyCity,State,Illustration
Bachelor of ScienceFashion Institute of TechnologyCity,State,Textile Development And Marketing
Experience
Autonation, Inc.Automotive Sales Consultant | Savannah , GA10/2017 to 09/2019
- Promoted to Product Specialist for British Automotive Company's Lotus sports car.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
RhInterior Design Consultant | San Antonio , TX02/2016 to 01/2017
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Visited home sites when necessary to assess and fulfill customer needs.
- Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
- Created professional presentations to creatively communicate design intent and direction.
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
- Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
- Determined styles, size and arrangement of illustrations and graphics.
- Prepared layouts and drawings in compliance with established templates and design standards.
Goodwill Industries Of Central Michigan's HeartlandE-Commerce Assistant | Jonesville , MI06/2016 to 08/2016
- Worked with vendors and supply distributors to negotiate bulk discounts.
- Worked remotely, to assist a colleague to promote his e-commerce business.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins.
Ascena Retail GroupFashion Stylist | Kendall Lakes , FL06/2011 to 01/2013
- Doubled sales during the Holidays, by coming up with the innovative idea of hand delivering regular clients one earing, with a note to come into the store to receive the matching one free.
- Made monthly sales targets, and made commissions weekly.
- Responded to and managed client issues and problems; Remained available to solve problems and/or suggest alternatives
- Performed routine and expected duties including assisting with staff scheduling and supervision, ensuring cash drawers were balanced and compliance with all company guidelines involved with safety, loss prevention, and cash handling procedures
- Managed the entire shopping experience for the client, putting together outfits and providing personalized style tips.
- Performed various administrative duties, including checking invoices, preparing special orders and ensuring deliveries.
- Marketed other items, including jewelry, shoes and hats, that would complete outfits or boost new wardrobes.
- Developed long lasting relationships with clients through one-on-one interactions in the store.
- Created mood boards by researching current fashion trends and competitor activity.
- Assisted with the styling of unique looks for runway presentation.
- Helped brand awareness by assisting in merchandising and handling display setups.
- Greeted each client and asked questions to determine fashion needs.
Previous Work Experience
Personal Shopper, Bergdorf Goodman; NYC, NY
Promoted by upper management to take over the Director of Personal Shopping's clientele and customer list. Trained and mentored by elite and famous Personal Shopper, Betty Halbreich, as well as the Director of Personal Shopping.
- Consistently exceeded daily sales targets, with an average of 2000.00 in sales daily.
- Provided one-on-one client consultations to ascertain fashion preferences and make professional recommendations which ensured satisfaction with new image.
- Assisted famous Fashion Designers with sales during trunk shows.
- Collaborated with renowned fashion stylists in choosing outfits for photoshoots.
- Chose and delivered clothing, accessories, jewelry, and footwear to many celebrities' apartments.
- Made daily entries into a client book consisting of birthday, purchases, preferences, measurements, and desired trunk show items.
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Resume Overview
School Attended
- Fashion Institute of Technology
Job Titles Held:
- Automotive Sales Consultant
- Interior Design Consultant
- E-Commerce Assistant
- Fashion Stylist
Degrees
- Associate of Arts
Bachelor of Science
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