Multi-talented professional possessing 14 years of progressive management and marketing expertise. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Successful in fast-paced, high volume, and deadline-driven environments to manage goals and team development. High-achieving offering an extensive background in customer service, sales, and people leadership. Manages a $120 million per year retail store with well-coordinated marketing strategies, industry expertise and exceptional leadership talents. Knowledgeable on the most innovated and cutting edge technology to manage day to day operations of the business. Has 14 years experience in Human Resources Management including but not limited to hiring/recruitment, orientation, employee evaluations, completing schedules, disciplinary actions, employee benefits, compliance of state and federal regulations, and terminations.
Assists the store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing and evaluating P&L (Profit & Loss) statements; assisting the management team in controlling expenses to ensure they are indexed to sales; developing and implementing plans to correct any deficiencies in financial performance; and participating in analyzing economic trends and community needs for budget forecasting. Uses the industry leading technology to analyze data and make daily business decisions. Must adapt quickly to the ever changing business demEnsures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives. Accountable for liability and workers compensation claims including collecting and entering data, investigating, and follow up. Experienced in conducting Red Book investigations. Oversees the ordering of supplies and maintenance of equipment. Coordinates with vendor and service providers to ensure timely results for service requests.
Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and actively listening to associates; assigning duties; evaluating performance and providing recognition; setting clear expectations; communicating expectations consistently and effectively; ensuring diversity awareness; and providing (tour to teach) feedback to ensure business goals are achieved. Experienced in the recruitment of potential new hires and the orientation process to help meet staffing needs. Guides associates in the FMLA process. Continuously challenging associates in order to facilitate a culture of excellence.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community; establishing and maintaining relationships with key individuals or groups in the community; representing the company to various external organizations; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
Directly managed various areas of the store. Was responsible for total store operations. Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. Handled issues in customer service. Responsible for hiring and coaching of associates. Handled daily accounting duties and deposits. Responsible for inventory management and the manner it was arranged. Had to ensure the store merchandise was seasonally correct and key items were featured. Was responsible for executing all company driven programs and policies were in compliance. Responsible for meeting company budgeted sales and profit metrics. Also managed the overnight shift operations for 2 years during this timeframe.
Held several positions as an hourly associate and hourly supervisor including cashier, inventory control team leader, and support manager. Responsible for the management of a 25 million dollar division 1 store. Took care of opening and closing the store, assisted in accounting and receiving, and supervised the associates.
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