Resourceful and adaptable Manager with over 10 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.
Within three months of being promoted to Auto Care Center Manager (ACCM), I took my store from number 2266 out of ~2500 stores to number 13. Increased my store's profitability by ~139% and received a rating of "Role Model" for said sales increase.
Honored company-wide as the store of the month in the monthly Auto Center broadcast in October 2018, just 5 months after being promoted to ACCM.
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