Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Willing to take any of the opportunities that come my way. Great customer service skills.
Skills
Critical thinker
Excellent research skills
Detail oriented
Microsoft Word, Excel, PowerPoint
Team leadership
Organizational planning
Professional demeanor
Typing Speed: 40 WPM
Certifications
CPR and First Aid Certified
Experience
Attractions AttendantJun 2016 to May 2017 Universal Studios － Orlando, FL
Prevented losses using awareness, attention to detail and integrity.
Worked as a team member performing duties, guest assistance and cleaning.
Recorded guest comments or complaints, referring customers to managers as necessary.
Assisted guests with any special requests during their visits.
Improved customer service ratings through positive interactions.
Sales AssociateOct 2015 to Oct 2016 Marshalls － Orlando, FL
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Bagged merchandise by following standard procedures.
Worked with customer service to resolve issues.
Updated register logs.
Provided professional and courteous service at all times.
LifeguardMar 2015 to Nov 2015 Coco Key Water Resort － Orlando, FL
Interacted with guests.
Organized activities for the guests.
Helped guests who were drowning by rescuing them and bringing them to safety.
Assisted guests onto rides.
Made sure work area was clean.
Education and Training
Psychology2019Valencia College － Orlando, FLPsychology
High School Diploma, Hospitality 2015Workforce Advantage Academy － Orlando, Fl, USA
Emphasis in History
Top of Class
High Honors Junior and Senior Year
Award for "Best Academics last two years of High School"
Skills
Articulate, Excellent communication, CPR, Critical thinking, Excellent customer service, First Aid, Excel, PowerPoint, Windows, Microsoft Word, Internet research, Quick learner, Sales
