Dedicated individual motivated to improve service satisfaction and contribute to overall Company success. Well-developed communicator versed in service solutions. Also, a reliable and friendly individual adept at learning and mastering new concepts and skills. Passionate about helping or assisting Customers and which creates a fulfilling feeling of satisfaction.
Skills
Cash handling accuracy
Inventory control
Corporate vision and values
Janitorial services
Cheerful and energetic
Superior organization skills
Strong communication skills
Flexible schedule
Courteous demeanor
Excellent multi-tasker
Office equipment proficiency
MS Office proficient & other computer software.
Effective team player
Detail-oriented
Resolution-oriented
Organized
Types: 25-40 wpm
Education and Training
PROVIDENCE VOCATIONAL SCHOOLDaly City, CaliforniaExpected in 11/1998 – –Graduated ( NOT, Certified by the State) :Certified Nursing Assistant (CNA) - GPA:
OCEANA HIGH SCHOOLPacifica, California, Expected in 06/1984 – –High School Diploma: - GPA:
Experience
City Of Madison - Attendant Madison, WI, 03/2019 - 10/2019
Achieved mutual agreements and cleared up miscommunications by working with all parties to reach a win-win solution.
Provided excellent service and attention to Customers in face-to-face encounter and through phone orders.
Improved operations by working with Owner and Customers to find workable solutions.
Eliminated safety hazards, removed soiled items and collected trash from Customer areas.
Maintained cleanliness, neatness and organization of all areas.
Managed wide variety of customer service and administrative tasks to resolve Customer issues.
Answered Customers' questions and addressed problems and complaints in person and via phone.
Responded to questions about local area and Company services.
Improved profit margins by streamlining operations and workflow and negotiating new Vendor contracts for materials and supplies.
Stocked and rotated inventory regularly.
Logged all daily shipping and receiving orders.
Educated Customers on product and service offerings.
Capitalized on opportunities to enhance Customer experiences and bring in repeated business.
Expressed appreciation for patronage, inviting and encouraging Customers return visits.
Assisted with refilling the coin machine and the handling of cash.
Generates a daily report of all transactions, for the balancing of the cash.
Heavy Customer relations and contacts.
Absolut Care - Business Office Assistant Orchard Park, NY, 08/2010 - 12/2016
Types: 25-40 wpm.
Prepared written memos for distribution.
Ran Errands for Management and Clients.
Answered phones and routed calls to appropriate team members.
Counted and reconciled petty cash log to support Accounting records.
Obtained documents, clearances, certifications and approvals from Management, Vendors, Clients and Employees
Assisted in the performance of initial Client assessments and analyses to begin our Welcome process.
Operated office equipment, such as copy machine, scanner, computer, fax machine, scale, postage machine and printer.
Ordered office supplies for supply closet inventory.
Sorted incoming mail/outgoing mail and distribute to appropriate Employees or Management staff..
Organized paper filing system to maintain accurate records.
Answered multi-line phone system with accuracy, as well as screening of all Management calls before being routed.
Managed, rented, scheduled and prepared meeting room calendar for various types of events.
Monitored the inventory of office supplies.
Ordering of offices supplies, etc.
Greeted visitors with friendly and professional demeanor.
Assisted in general accounting procedures including accounts receivable, accounts payable and account reconciliation.
Created a variety of documents including memos, lists, labels, correspondence and reports, etc. and checked them for accuracy and completeness.
Accepted and processed payments from our Clients, in person and over the telephone.
El Pollo Loco Holdings - Cashier La Puente, CA, 07/2008 - 02/2009
Knowledge and usage of register.
Cashier duties and Customer Relations/Contact.
Heavy cash-handling generates and balancing at end of shift.
Greeted incoming Customers with a friendly smile and provided knowledgeable service of their orders.
Developed long-term relationships with Customers increasing repeated business.
Resolved Customer complaints and fostered Customers loyalty.
Achieved up sales goals for the Company's promo like specialty drinks, desserts, etc.
Receives, checks and arranges food orders, whether in-store or carry-out orders to properly ensure order is complete.
Replenished supplies like condiments, napkins, bags, cups, coffee, etc. frequently.
Protects Staff and Customers from infection by cleaning, sterilizing, and sanitizing surfaces and equipment.
Offered details about menu items and suggested choices to meet Customers satisfaction.
Setup orders by tickets and processed payments with POS system.
Knowledge and troubleshoot issues with cash registers, card scanners and printers.
Processed Customers payments quickly and returned exact change along with their receipts.
Learned other position roles to provide coverage and keep store operational.
Processed order transactions, including debit and cash operations.
Delivered top quality Customer Service in a professional manner while managing multiple tasks.
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