Personable and dedicated attendant with 3 years of experience in retail sales and customer service. Proven communication skills, adaptability, and trustworthiness. Eager to contribute to company success and to delivering a superb experience for the customer with a friendly, positive attitude.
Skills
Computer skills
Conflict resolution
Work ethic
Organizational skills
Corporate standards
Troubleshooting
Credit card payment processing
Shipping and receiving understanding
Retail sales customer service
Store maintenance
Technologically savvy
Merchandise restocking
Cash management
POS systems
Microsoft Excel and PowerPoint
MS Word, Excel and Outlook
Multitasking
Time Management
Education and Training
Snow CollegeRichfield, UT, Expected in 09/2019 ā āGED: - GPA:
Experience
International Paper Company - Attendant Pine Hill, AL, 02/2019 - Current
Process payments via cash, credit and debit cards and count back change to customers.
Refill outdoor window maintenance stations with cleaning supplies.
Maintain adequate beverages and ice in refrigerator and soda machines for customer convenience.
Inspect identification to determine proper age of customers for alcohol and cigarettes.
Eliminate safety hazards and collect trash from customer areas.
Resolve all customer issues to maintain high standards of customer satisfaction.
Respond to questions about local area and company services.
Maintain cleanliness, neatness and organization of all areas.
Manage wide variety of customer service and administrative tasks to resolve customer issues.
Activate fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
Process an average of 100 transactions each day to keep workflows moving smoothly.
Balance cash drawer daily and perform all opening and closing duties.
Inspect, count and sign for incoming deliveries from vendors.
Examine packages and goods for damage and notify vendors of specific issues requiring replacement.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Partners Healthcare System - Customer Service Specialist Amherst, MA, 01/2016 - 07/2016
Assisted with purchases, locating items and signing up for rewards programs.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped customers find specific products, answered questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
Restocked shelves with current merchandise in attractive displays to promote sales.
Blocked and faced all products on shelves and displays to meet company policies.
Greeted customers and retrieved requested products to drive satisfaction.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
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