LiveCareer-Resume

attendant resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Positive, upbeat CSR brings more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Safety understanding
  • Cleaning services
  • Corporate vision and values
  • Customer assistance
  • Credit and cash transactions
  • Payment processing
  • ID verification
  • Cash drawer balancing
  • Cash register operation
  • Coin counting
  • Training and mentoring
  • Returns and exchanges
  • Experience in Customer Service
Education and Training
San Benito High School San Benito, TX Expected in 05/2001 High School Diploma : - GPA :
TSTC Harlingen, TX, Expected in : - GPA :
Experience
International Paper Company - Attendant
Savannah, GA, 08/2019 - Current
  • Maintained cleanliness, neatness and organization of customer areas.
  • Resolved customer issues to maintain high standards of customer satisfaction.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Collected soiled linen or clothing to prepare for laundering.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted with meal planning to meet nutritional plans.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided ongoing compassionate patient care for each client.
  • Assisted patients with daily personal hygiene.
  • Cooked appetizing and satisfying meals and snacks.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Provided patients with transportation to and from doctor appointments.
  • Transported patients to medical, dental and personal care appointments.
The Mentor Network - Child Caregiver
Little Canada, MN, 01/2017 - 06/2019
  • Enforced rules to teach good manners and maintain safe environment.
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Secured indoor and outdoor premises to protect children.
  • Cared for 15 children ages 2 to 5.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Supervised and cared for children ages 1 to 12.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Improved behavior by employing positive management strategies.
  • Recorded behavior, food and medication dispensing information.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and directing activities.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Maintained safe, healthy and comfortable childcare environment.
  • Supervised circle time, free play, outside play and learning and developmental activities.
Bluegreen Resorts - Customer Service Representative
Noblesville, IN, 10/2014 - 06/2016
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Walmart - Cashier/Customer Service Representative
City, STATE, 11/2006 - 09/2014
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Received payments for products and issued receipts.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed several transactions per day with exceptional accuracy.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Increased sales by suggesting specific complementary items to customers.
Languages
English :
Full Professional
Negotiated :
Spanish :
Limited
Negotiated :

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Resume Overview

School Attended

  • San Benito High School
  • TSTC

Job Titles Held:

  • Attendant
  • Child Caregiver
  • Customer Service Representative
  • Cashier/Customer Service Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

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