Customer Service who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Expert retail sales professional offering 17 years experience in retail customer service and retail management. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Highly organized and detail-oriented Customer Service with more than 17 years experience supplying thorough, organized administrative support to [Number] senior executives. Organized Customer Service versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives. Customer Service who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Customer Service who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Built and maintained effective relationships with peers and upper management.Processed all sales transactions accurately and in a timely fashion.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Mentored new sales associates to contribute to the store's positive culture.Communicated clear expectations and goals to each team member.Cultivated a customer-focused shopping environment by greeting and responding to all customers manner.Recognized and rewarded outstanding work performance to cultivate a positive and collaborative culture.Worked with the management team to implement the proper division of responsibilities.Actively pursued personal learning and development opportunities.Strategically scheduled team members to maintain optimal staffing levels at all times.Supervised and directed all merchandise and shipment processing.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses.Maintained established merchandising standards, including window, sales floor and promotional Training Coordinator 450 Providence Rd. Oversaw daily office operations for staff of [Number] employees.Prepared and distributed payroll for staff of many direct reports.Composed and drafted all outgoing correspondence and reports for managers.Created company's first employee manual including training and development.Managed executive calendar and coordinated weekly project team meetings.Answered and quickly redirected up to hundreds calls per day.Ordered and distributed office supplies while adhering to a fixed office budget.Screened applicant resumes and coordinated both phone and in-person interviews.Answered and managed incoming and outgoing calls while recording accurate messages.Opened and properly distributed incoming mail.Helped distribute employee notices and mail around the office.Maintained a clean reception area, including lounge and associated areas.Organized all new hire, security and temporary paperwork.Completed data entry, tracked resumes and maintained the applicant tracking system.Compiled company information and related material and distributed it to candidates.Screened all visitors and directed them to the correct employee or office.Obtained signatures for financial documents and internal and external invoices.Coordinated, scheduled and arranged meeting and travel calendars, including business and social
Articulate, budget, cash register, closing, Excellent communication, Credit, customer relations, customer satisfaction, Customer service, data entry, financial, Human resource, inventory, listening, meetings, merchandising, mail, office, window, Works, Natural, payroll, Personnel, policies, reception, recording, Retail, sales, staffing, store merchandising, telephone, phone
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