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AT&T Trainer Resume Example

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AT&T TRAINER
Summary

To partner with an organization where I can contribute to training and operation's process execution, measurement, analysis and reporting. My skill set as a trainer, manager and sales professional will help an organization improve on all measurable metrics.

Experience
AT&T Trainer08/2014 to CurrentCompany NameCity, State
  • Responsible for all aspects of provisioning of new hire sales professionals (SP) for the AT&T MSS line of business including setting corporate expectations, systems access, AT&T application and domain access and sales training.
  • Also responsible for the continued training of existing SPs on new and evolving AT&T products and services.
  • My operational responsibilities are providing the training team with operational support for Convergys and AT&T process and compliance procedures and documentation.
Streamline Coach/ Team Support Specialist02/2014 to 08/2014
  • Responsible for transitioning SPs from the training environment (classroom) to the operations environment (production floor).
  • Provided sales coaching, sales transition improvement, customer service support and customer persona identification.
  • Also monitored and managed call metrics, quality metrics and management escalations.
Sales Professional07/2013 to 02/2014
  • Responsible for providing AT&T customers information on AT&T products and services, account management and dispute resolution.
  • Provided subscribers with self-service options, one stop accountability and enhanced AT&T product knowledge.
Track Attendant11/2012 to 05/2013Company NameCity, State
  • Responsible for the safety and satisfaction of park guests.
  • Managed park assets including go-carts, golf courses, batting cages and arcade rooms.
  • Also responsible for party room bookings and events.
Victim Advocate Assistant04/2012Company NameCity, State
  • Responsible for assisting advocates with sexual violence research presentations.
  • Also delivered presentations, represented the Center in community events and created awareness of the importance of sexual violence education.
Education
Bachelor of Art: CriminologyMay 2012University of South Florida

Minor in Sociology

Skills

account management, coaching, customer service, documentation, access, presentations, quality, research, safety, sales, sales training, SPs

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Resume Overview

School Attended

  • University of South Florida

Job Titles Held:

  • AT&T Trainer
  • Streamline Coach/ Team Support Specialist
  • Sales Professional
  • Track Attendant
  • Victim Advocate Assistant

Degrees

  • Bachelor of Art : Criminology May 2012

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