AT&T Trainer Resume Example Convergys

AT&T TRAINER

Summary

To partner with an organization where I can contribute to training and operation's process execution, measurement, analysis and reporting. My skill set as a trainer, manager and sales professional will help an organization improve on all measurable metrics.

Experience

AT&T Trainer08/2014 to CurrentConvergysTampa, FL

Responsible for all aspects of provisioning of new hire sales professionals (SP) for the AT&T MSS line of business including setting corporate expectations, systems access, AT&T application and domain access and sales training.
Also responsible for the continued training of existing SPs on new and evolving AT&T products and services.
My operational responsibilities are providing the training team with operational support for Convergys and AT&T process and compliance procedures and documentation.

Streamline Coach/ Team Support Specialist02/2014 to 08/2014

Responsible for transitioning SPs from the training environment (classroom) to the operations environment (production floor).
Provided sales coaching, sales transition improvement, customer service support and customer persona identification.
Also monitored and managed call metrics, quality metrics and management escalations.

Sales Professional07/2013 to 02/2014

Responsible for providing AT&T customers information on AT&T products and services, account management and dispute resolution.
Provided subscribers with self-service options, one stop accountability and enhanced AT&T product knowledge.

Track Attendant11/2012 to 05/2013Grand Prix TampaTampa, FL

Responsible for the safety and satisfaction of park guests.
Managed park assets including go-carts, golf courses, batting cages and arcade rooms.
Also responsible for party room bookings and events.

Victim Advocate Assistant04/2012Center for Victim Advocacy & Violence PreventionTampa, FL

Responsible for assisting advocates with sexual violence research presentations.
Also delivered presentations, represented the Center in community events and created awareness of the importance of sexual violence education.

Education

Bachelor of Art: CriminologyMay 2012University of South Florida

Minor in Sociology

Skills

account management, coaching, customer service, documentation, access, presentations, quality, research, safety, sales, sales training, SPs

Resume Overview

Companies Worked For:

Convergys
Grand Prix Tampa
Center for Victim Advocacy & Violence Prevention

School Attended

University of South Florida

Job Titles Held:

AT&T Trainer
Streamline Coach/ Team Support Specialist
Sales Professional
Track Attendant
Victim Advocate Assistant

Degrees

Bachelor of Art : Criminology May 2012

AT&T Trainer Resume Example

Resume Score: 80%

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