Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
A driven, dedicated person whom is seeking to obtain office experience and use my knowledge where I can apply my years of working with and helping people
- Results-oriented
- Fluent in American Sign Language
- Client-focused
- Team player
| - Type 55 wpm
- Computer proficient
- Detail-oriented
- Able to exhibit a high level of confidentiality
|
2014 to Current AT&T Click to Chat Customer Service Representative Beacon Light Behavioral Health System – Youngsville, PA,
- Effectively managed a high-volume of inbound customer chats.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Referred unresolved customer grievances to designated departments for further investigation.
- Acted professionally and patiently when addressing negative customer feedback.
06/2011 to 01/2013 Independent Living Coordinator Arizona State University – Tempe, AZ,
- Worked with a young deaf male with developmental disabilities
- Assisted with Recruiting and Hiring
- Organized and provided documents, reports and information to the Supervisor and external clients in an useful and well-organized manner
- Planned, arranged and managed monthly
staff meetings - Trained and supervised staff
- Mediated Disputes
- Participated in creating and
implementing behavior plans - Worked as Team Leader for three to four skill builders
- Provided assistance in maintaining client as part of the local and deaf community
- Assisted client with personal care routines
- Job Coached
- Assisted client with behavioral plan development
- Assisted client with accessing
community resources such as volunteering at several pet stores
- Actively participated in meetings with the Client and a Medicaid Service Coordinator, Behavioral specialist, and etc.
- Assisted the client with finding a job and the
hiring process through the help of ARISE and Aurora.
05/2009 to 07/2009 Intern Marco's Pizza – Spartanburg, SC,
- Shadowed Supervisors on their daily duties
- Assisted administrative assistant with duties such as, filing, survey calls and etc.
- Participated in meetings for Single Point of Access, ACCESS, Hillside, Youth Emergency Services (YES) and more.
- Participated with analyzing data from the Children and Adolescent Needs and Strengths (CANS).
- Assisted in developing the Youth Action Committee (YAC)
05/2007 to 07/2007 Crew Member McDonalds – City, STATE,
- Effectively ensured customer satisfaction by monitoring needs and filling special requests.
- Stocking
- Making customer's food as ordered
- Being responsible for the restaurant's cash register
- Sweeping and mopping floors
- Wiped down counters, tables and food machines
08/1999 to 05/2000 Deaf Youth Advocate Whole Me Inc – City, STATE,
- Mentor approximately 10 elementary deaf kids after school
- Created Arts and Crafts activities
- Supervised when playing outdoors
- Taught skills when transiting into middle school
Expected in 2011 Bachelor of Science: Applied Arts and Sciences
Rochester Institute of Technology - Rochester, NY
GPA:
- Focused in Psychology
- Minor in Sociology, Creative Writing
- Member of Student Communication Club 2009-2010
- President of Student Communication Club 2010 - 2012
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