Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
A driven, dedicated person whom is seeking to obtain office experience and use my knowledge where I can apply my years of working with and helping people
  • Results-oriented
  • Fluent in American Sign Language
  • Client-focused
  • Team player
  • Type 55 wpm
  • Computer proficient
  • Detail-oriented
  • Able to exhibit a high level of confidentiality
Work History
2014 to Current
AT&T Click to Chat Customer Service Representative Beacon Light Behavioral Health System Youngsville, PA,
  • Effectively managed a high-volume of inbound customer chats.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative customer feedback.
06/2011 to 01/2013
Independent Living Coordinator Arizona State University Tempe, AZ,
  • Worked with a young deaf male with developmental disabilities
  • Assisted with Recruiting and Hiring
  • Organized and provided documents, reports and information to the Supervisor and external clients in an useful and well-organized manner
  • Planned, arranged and managed monthly
    staff meetings
  • Trained and supervised staff
  • Mediated Disputes
  • Participated in creating and
    implementing behavior plans
  • Worked as Team Leader for three to four skill builders
  • Provided assistance in maintaining client as part of the local and deaf community
  • Assisted client with personal care routines
  • Job Coached
  • Assisted client with behavioral plan development
  • Assisted client with accessing
    community resources such as volunteering at several pet stores
  • Actively participated in meetings with the Client and a Medicaid Service Coordinator, Behavioral specialist, and etc.
  • Assisted the client with finding a job and the
    hiring process through the help of ARISE and Aurora.
05/2009 to 07/2009
Intern Marco's Pizza Spartanburg, SC,
  • Shadowed Supervisors on their daily duties
  • Assisted administrative assistant with duties such as, filing, survey calls and etc.
  • Participated in meetings for Single Point of Access, ACCESS, Hillside, Youth Emergency Services (YES) and more.
  • Participated with analyzing data from the Children and Adolescent Needs and Strengths (CANS).
  • Assisted in developing the Youth Action Committee (YAC)
05/2007 to 07/2007
Crew Member McDonalds City, STATE,
  • Effectively ensured customer satisfaction by monitoring needs and filling special requests.
  • Stocking
  • Making customer's food as ordered
  • Being responsible for the restaurant's cash register
  • Sweeping and mopping floors
  • Wiped down counters, tables and food machines
08/1999 to 05/2000
Deaf Youth Advocate Whole Me Inc City, STATE,
  • Mentor approximately 10 elementary deaf kids after school
  • Created Arts and Crafts activities
  • Supervised when playing outdoors
  • Taught skills when transiting into middle school
Expected in 2011
Bachelor of Science: Applied Arts and Sciences
Rochester Institute of Technology - Rochester, NY
  • Focused in Psychology
  • Minor in Sociology, Creative Writing
  • Member of Student Communication Club 2009-2010
  • President of Student Communication Club 2010 - 2012

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School Attended

  • Rochester Institute of Technology

Job Titles Held:

  • AT&T Click to Chat Customer Service Representative
  • Independent Living Coordinator
  • Intern
  • Crew Member
  • Deaf Youth Advocate


  • Bachelor of Science

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