Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking, motivated Customer services agent bringing 20 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers,time management as well as a back round in Management and meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Skills
Microsoft Office
Upselling
Purchasing
Inventory Control
Windows
Cooking
Profit & Loss
Inside Sales
Labor Cost Analysis
Salesforce
Leadership
Account management
Measures the traits that are important for success in sales position.
Sales Skills — Proficient
Persuading reluctant customers to buy products or services, and influencing and negotiating with
Customers to meet sales goals..
Customer Focus & Orientation
Responding to customer situations at a timely manner.
Sales Skills — Proficient
Influencing and negotiating
Customer Focus & Orientation — Expert
Inside sales — Proficient.
Understanding and responding appropriately in sales scenarios, and performing common sales
Calculations
Verbal communication — Proficient
Speaking clearly, correctly, and concisely
Scheduling — Familiar.
Cross-referencing agendas and itineraries to avoid scheduling conflicts.
Inside sales — Proficient
Understanding and responding appropriately in sales scenarios, and performing common sales
Data entry: Attention to detail — Familiar.
Maintaining data integrity by detecting errors.
Cashier skills — Highly Proficient.
Counting cash, processing transactions, following written procedures, and attending to details highly proficient.
Mechanical Knowledge — Proficient,
Understanding and applying mechanical concepts and processes
Account management, Attention to detail, Call Center, Cashier, Cooking, Cost Analysis, Customer Relationship Management, Customer Service, Customer service skills, Customer support, Data entry, Dependable, Focus, Forecasting, Inside sales, Inventory Control, Leadership, Listening, Managing, Mechanical, Merchandising, Microsoft Office, Windows, Negotiating, POS, Processes, Profit, Speaking, Purchasing, Retail Sales, Safety, Sales, Sales Skills, Sales Experience, Scheduling, Typing, Verbal communication, Written skills.
Complaint resolution
Microsoft Office Suite proficiency
Creative problem solving
POS systems expert
Training development aptitude
Key holder experience
Receiving support
Shipping procedures understanding
Staff education and training
Strategic sales knowledge
Service standard compliance
Technical Support
Retail materials management
Money handling abilities
Recordkeeping strengths
Professional telephone demeanor
Good listening skills
Retail store support
Multi-line phone talent
Administrative support
Report preparation
International sales support
Documentation and reporting
Conflict Resolution
Exemplary work ethic
Service-oriented self-starter
Empathetic And Genuine
Correspondence Composition
Work History
08/2020 to CurrentAt Home Customer Service AgentColony Brands, Inc | City, STATE,
I answer inbound calls take orders and help with payment questions etc.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Recommended products to customers and suggested other options if preferred product was unavailable.
Adapted to new applications and maintained knowledge of current technologies.
Communicated professionally with colleagues, freelancers and clients.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Helped average of 80 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Resolved over 40 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Answered over calls per day to meet fast-paced call center demands.
Answered over 80 calls per day to meet fast-paced call center demands.
Resolved over 20 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Sought ways to improve processes and services provided.
Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Assisted call-in customers with questions and orders.
Entered customer information into customized computer system with Citrix workspace to document and organize client records.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Responded proactively and positively to rapid change.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Contributed to company achieving and holding industry-leading customer service ratings.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
Educated customers on promotions to enhance sales.
Managed expectations and exhibited excellent follow-through related to sales.
08/2011 to 03/2020Server/ManagerPizza Hut | City, STATE,
Investigated and integrated enhanced service and team management strategies to boost business profits.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Trained new team members on restaurant procedures, menu items and performance strategies.
Created, updated and implemented training plans in collaboration with restaurant management.
Coordinated and organized all restaurant inventory.
Hired and managed all kitchen staff.
Motivated staff to perform at peak efficiency and quality.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Verified prepared food met all standards for quality and quantity before serving to customers.
Oversaw food preparation and monitored safety protocols.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Prepared beverages and filled food orders for customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
04/2013 to 05/2015Head Photo SpecialistWalgreens | City, STATE,
Managed escalated customer orders to meet aggressive deadlines and special orders.
Performed opening and closing procedures to keep operations running smoothly.
Updated tags, displays and signage for special promotions.
Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
Accepted and completed in-person and online orders for photographs and photo merchandise.
Inspected proofs to verify quality of prints and need for adjusting and retouching.
Selected and set up appropriate prop displays.
Performed advanced computer processing of images for assignments.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Handled day-to-day running of the Photo lab, ensuring high levels of productivity and progression.
Handled day-to-day running of the photo lab, ensuring high levels of productivity and progression.
Used coordination and planning skills to achieve results according to schedule.
Education
Expected in High School Diploma | Trumann High School, Independence, MO, GPA:
Certifications
Management (6 years)
Food Industry
Food Preparation
Restaurant Management (10+ years)
POS (10+ years)
Busser
Serving Experience (10+ years)
Food Safety
Merchandising
Restaurant Experience (10+ years)
Kitchen Management Experience (10+ years)
Retail Sales (2 years)
Host/Hostess (10+ years)
Sales Experience
Customer Service (10+ years)
Customer Relationship Management (10+ years)
Willing to relocate: Anywhere
Additional Information
XXX-XXX-XXX, Willing to relocate: Anywhere with help from the company, Authorized to work in the US for any employer
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