Ed.D: Higher Education Leadership & Management2016Regent UniversityVirginia Beach, VA
Master of Arts: Organizational Management2005University of PhoenixPhoenix, AZ
Bachelor of Science: Business Education1998Eastern Illinois UniversityCharleston, ILBusiness Education, Accounting, Information Systems
Masters of Divinity24 Credit Hours
Key Skills & Accomplishments
10 years as Sr. Leader in Educational Organizations focused on casting
vision, strategic operations, financial oversight, staffing development,
marketing, enrollment management and mission fulfillment.
Served as key member of launch team at The Bible Seminary in charge of accreditation research, academic program development, and campus development committees.
Served as Board President at Grace Pre-School.
Led the development of over 17 new financial reports using data updates procedures that measured productivity, efficiency and revenue projections reducing the wait time of reports from prior week to twice a day updates.
Managed 4 different departmental/organizational
from 35,000 to 2.1 Million.
Developed Revenue projects for Several schools ranging
from 1.7 Million to 14 Million.
Managed staffing budgets for
4 Schools ranging
from 135,000 to 1.6 Million.
Created 3 Campus Development Plans including Budgets, technical, and equipment ranging
from 300,000 to 750,000.
Developed a robust training
and implementation resource portal to improve client operations and increase
account capacity without increasing staff.
I have extensive experience developing process, procedures and policies bringing recruitment,
registration, student services, facilities and advising into collaborative alignment.
I have extensive experience using data analytics for understanding the life cycle of the student
recruitment, retention process, demographic data, revenue projections, and market analysis for strategic data informed decision.
B2B model and refined the products,
services, and training to grow school partnerships from 3 to 427 private
schools nationwide in 4 years
Expanded product line to
include a three-tiered partnership level that netted 425% more partners and
enrollments in one year than in the two previous years combined.
Spearheaded a major systems
transition project for a Student Information System (SIS) and Learning
Management System (LMS), including evaluating potential vendors, conducting a cost/benefit
analysis, and spearheading the implementation phase.
Led Project team for 3 CRM system design and implementations.
Created all of the Academy's
training documents, videos, and presentations, delivering consistent,
high-quality brand messaging.
Led process with team to develop a series of e-mail
templates and accompanying strategies to address virtually every scenario
within student advisement and enrollment, resulting in improved enrollment
counselor performance and student retention.
I have led communications efforts for internal and external constituencies that include
recruitment, student services notifications, program specific communication plans, student
surveys, monthly newsletters, alumni communications and white papers.
Trained, coached, and
mentored two enrollment counselors for promotions, both of which were promoted
to management positions within 18 months.
I have selected, trained, and supervised over 50 students volunteers, 75 adult volunteers, and
over 150 staff members to serve in program, academic, marketing, enrollment, and administrative positions.
Managed professional education association conference with attendance between 75-180 educational leaders.
Associate Vice President of Enrollment03/2015 to 07/2016Indiana Wesleyan UniversityMarion, IN
Led strategic operations for 7 learning centers and online students totaling near 15,000 students.
Drove collaborative policy and procedural development between
academic deans, operations, student services, accounting, financial aid
Developed data analytics to understand trends and team effectiveness towards goals and quality of counseling students.
Collaborated with marketing department to develop targeted, high quality undergraduate and graduate communications to insure proper lead generation and lead nurturing activities.
Coordinated professional development resources for staff to grow in skill, faithfulness, and fruitfulness in their roles.
Supervise 45 staff between Marion and 6 education centers in Kentucky, and Ohio.
Managed key productivity dashboard using tableau and staff evaluation protocols.
Evaluate policies and procedures to insure compliance with federal and state regulations for enrollment.
Enrollment Operations Administrator08/2013 to 03/2015Capital EducationChicago, IL
Provide strategic direction for Marketing, Recruiting, and Admissions for three non-profit private universities in undergraduate and graduate programs.
Developed revenue models, enrollment projections, and staffing plans.
Work closely with academics, marketing, and business development departments to develop high quality targeted undergraduate and graduate communications for lead generation and nurturing activities.
Coached students to understand issues of calling vs. career.
Assist in the development and implementation of policies and procedures related to undergraduate and graduate admissions.
Project manager for Pardot marketing suite for email automation, drip marketing, lead nurturing, and dynamic content delivery.
Coordinate business intelligence projects for marketing ROI, lead generation, and predictive modeling reports.
Director of Enrollment and Financial Aid03/2012 to 01/2013Columbia International UniversityColumbia, SC
Provided strategic direction for the Recruiting, Admissions, and Financial Aid for undergraduate and graduate multi-tiered university with 18 staff members.
Developed market research for program development and strategic roll-out initiatives and presented at board meetings.
Spoke at open house and student weekend visits on "calling verses career" how to choose a college by your calling.
Developed comprehensive professional development and training program for departmental staff.
Participated in program development council with academic deans.
Departmental responsibilities included budget, planning, production, admissions, hiring, training, performance management, reward and recognition programs.
Assist student services on special projects and welcome days for new students.
Coordinated open house, preview days, competitive scholarship weekends, admitted student days, and campus tour events.
Director of School Partnerships07/2007 to 01/2012Sevenstar AcademyKaty, TX
Led efforts to connect and serve Christian school administrators to enhance their academic programs through online education partnership.
Grew school partnerships from 3 to 427 partner schools through conference speaking, publishing, and serving leaders to expand their offerings and enhance their ministry.
Negotiated academic service contracts for tutoring, and writing services and communicated high school testing opportunities through partner school network.
Provided strategic leadership and project management for learning management systems, student information systems, and customer relations management systems.
Developed policies, procedures, and academic evaluation plans to evaluate partnership effectiveness and faculty practice.
Developed and maintained collaborative partnership agreements with schools, associations and non-profit organizations for mutually beneficial ministry alignments.
Created financial analysis reports, revenue projections, budget development and the design and assessment of administrative support systems.
Developed partnership agreements between area colleges, universities and educational associations allowing for increased program offerings and dual-credit options.
Associate Director of Operations01/2003 to 07/2007Orange Lutheran SchoolPhoenix, AZ
Established departmental policies, goals, and objectives which included staffing plans, academic services, employee evaluations, and performance matrix development.
Developed and implemented key academic programs enhancements such as the Parallel Parent Curriculum Guide, Dual Credit Programs, and early college admissions track.
Presented at Christian school conferences and symposiums on enhancing academic services and student development programs with online resources.
Provided strategic leadership to align operations between academic, enrollment, marketing and support services.
Prepared monthly student profile and enrollment reports for president and deans.
Monitored the day-to-day operations and overall productivity of the academic and enrollment operations.
Managed various vendor relationships and contracts that provided marketing, communications, academic support, tutoring services, and textbook fulfillment.
Junior High Youth Pastor05/2000 to 02/2003Grace Fellowship ChurchKaty, TX
Developed and taught leadership development to 35 students and 50 adult leaders.
Developed training manual for new student and adult volunteers to ease transition for new team members.
Organized theme-related events, retreats and semester-based discipleship plans.
Led youth programs, weekly bible lessons, and discipleship groups for 120 active students and 55 adult leaders.
Launched college age small group and discipleship plan.
Designed a strategic structure for the youth ministry, including job descriptions for all volunteer positions and program design handbooks.
Organized and coached junior high school and high school worship bands.
Business and Computer Applications Faculty & Technology Coordinator06/1998 to 05/2000Phoenix Christian High SchoolPhoenix, AZ
Developed interesting course plans to meet academic, intellectual and social needs of students.
Routinely met with students and parents to resolve student issues.
Wrote a custom curriculum that blended business and technology applications using real-world business communication projects.
Responsible for faculty training on technology systems, improvements, and expectations.
Assisted faculty through technology training and development for instructional improvements.
Spearheaded a technology improvement plan to upgrade school administration server and school-wide technology resources.
The River Community Church08/2015 to Current~ Men's Ministry & Worship Team
The Bible Seminary01/2008 to 03/2012~ Chair-Academic Committee, Chair- Campus Development
Grace Fellowship Preschool06/2010 to 03/2012~ Board President
Faith Church of the Valley01/2004 to 07/2006~ Leadership Trainer
Grace Fellowship, Grace Community05/1999 to 03/2012~ Small Group Leader
Intervarsity, Grace Fellowship, Faith Church of the Valley08/1995 to 07/2014~ Worship Leader
Speaking Engagements & Publications
Intrust Magazine (Association
of Boards in Theological Education)
Can a Seminary Practice
2005 ACSI Administrators Board Retreat, Sedona, AZ
2005 ACSI Administrators Board Retreat, Seaside,
2006 ALSS Annual Conference, New Orleans, LA
2006 ACSI Administrators Board Retreat, Phoenix,
2006 ACSI Education Conference, Anaheim,
2007 ACSI Administrators Board Retreat, Santa
2009 NAUMS Annual Conference, Fort
2009 ACSI Administrators Board Retreat, Hot
2010 ALSS Annual Conference, Kiawah Island, SC
Conference Key Note Speaker
2010 OCEA Education Symposium, Glendale,
2011 21st Century Education Symposium, Vancouver, BC
2011 OCEA Education Symposium, Indianapolis, IN
Past, Present, and Future of
Emerging Factors of
Competition in Education
Synergy in Motion (How to incorporate online
in a brick and mortar campus)
An Online Summer School
to grow enrollment and enhance curriculum)
Enhancing Your Re-enrollment
The Power of Perspective (Serving Students as an Educational Consultant)
Word, Excel, Power Point, Publisher, Sharepoint, OneNote
Church Management Systems:
CCB, The City, Fellowship One, N-Spire
LMS- Angel Learning, Blackboard, Desire to Learn, Moodle
CRM- Salesforce, CRM Dynamics
SIS- Ellucian, Power School, RenWeb, Sycamore, Maestro (Custom)
Act-On, Exact Target, Pardot
Excel, Tableau, Survey Monkey, Zoomerang
Online Christian Education Association
Coalition for Christian Admissions Professionals