Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Register operations
Cleaning and sanitizing
Preparing food items
Inventory rotation
Safe food handling
Point of Sale systems familiarity
Sales expertise
Equipment use
Cooking procedures
Patient relations
Menu item familiarity
Schedule management
Hospital standards
Hors-d'oeuvres service
Food inspection
Effective multi-tasker
Cash register operation
Maintaining floor displays
Food preparation techniques
Flexible and adaptable
Compactor operation
Inventory monitoring
Strong team member
Multitasking and prioritization
High-volume dining
Meat slicing expertise
Sales techniques
Organizing and prioritizing
Menu memorization
Prior store management responsibilities
Effective sales techniques
Strong communication skills
Recordkeeping and bookkeeping
Culinary arts background
Guest and client satisfaction
Time management
Processing equipment proficiency
Outstanding cleanliness
Marketing and sales experience
Meat preparation
Verbal communication
Inventory control
Manual pallet jack operation
Following regulations
Memorizing product codes
Nutritional knowledge
Excellent cook
Machinery maintenance
Trained in food safety guidelines
Menu knowledge
Excellent customer service
Service-oriented mindset
General plumbing
Safety protocols
Light carpentry
Landscaping and groundskeeping
Supply ordering
Cost reduction measures
Detail orientation
Repair work
Preventative maintenance
Smoke detector testing
Building maintenance
Tiling
Troubleshooting
Lifting up to 100 lbs
Solid independent worker
Detail-oriented
Experience
Associate Trainer, 02/2019 - Current Aetna Inc. – Wellesley, MA,
Completed all work tasks in correct and compliant manner in order to set good example.
Motivated trainee performance by sparking and maintaining interest in classes.
Assisted with updating training materials to digital mobile platforms, reflecting technology advances.
Managed daily communications including maintenance of calendar and appointments.
Maintained detailed training log for trainers to track sessions and improve success rate.
Created new and improved strategies for teaching employees in order to maximize understanding and interest in process.
Consulted with training leaders to identify and assess training needs associated with changes in business policies and procedures.
Participated in workshops and seminars as continuous improvement activities for curriculum development and enhancement.
Assisted senior staff in preparing course methods, organizing seminars and promoting presentations for trainees.
Accompanied trainees to training site to prepare for classroom training, handing out materials per lead trainer.
Made recommendations to improve training based upon observations and feedback from trainees.
Provided answers to questions, imparted methods to improve work and worked closely with employees during probationary period.
Worked closely with lead trainers and recruiting department to choose qualified applicants for positions.
Performed continuous evaluations of employee techniques and implemented corrective actions.
Designed and directed orientation and training programs to meet client needs.
Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
Documented training activities and changes to analyze program effectiveness.
Facilitated adoption of new real estate loan software by providing one-on-one training and guidance to loan officers.
Managed various training courses by developing curricula, instructions, documents and written tests.
Developed complete training programs and led training using expert learning techniques.
Leveraged simulations, team exercises and group discussions to increase training program engagement.
Assessed training needs, using employee surveys and interviews to gather data.
Administered course content, schedules and attendance utilizing learning management system (LMS).
Developed skill-specific training programs to promote employee development.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Scheduled training sessions based on availability of classrooms, equipment and instructors.
Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
Monitored training costs and prepared budget reports to justify expenditures.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Evaluated client processes, employee performance and training progress to determine additional training needs.
Reviewed training delivery methods to optimize training effectiveness and costs.
Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Kept all utensils, dishes and glasses clean and ready for customer use.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Created aesthetically pleasing food arrangements for special orders and party trays.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 1% boost in revenues.
Followed recipes and customer request details to prepare high-quality, delicious meals.
Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Handy Man Helper, 04/2018 - 10/2019 Waste Connections – Wills Point, TX,
Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
Cleaned and restored building interiors damaged by fire, smoke or water.
Sprayed insecticides and fumigants to prevent insect and rodent infestation.
Cordially interacted with customers and displayed professional appearance as representative of company.
Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
Requisitioned supplies and equipment for cleaning and maintenance functions.
Secured all doors and windows after hours to prevent theft and trespassers.
Calibrated devices to optimize performance and maintain longevity of equipment.
Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
Diagnosed and repaired mechanical machinery issues.
Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.
Dismantled equipment to access, remove and replace defective parts to maintain operability.
Assisted mechanics with larger, more complicated repairs.
Placed trash, yard clippings and other types of debris in proper receptacles to keep grounds neat and manicured.
Notified management about necessary repairs or professional service needs for building operating systems.
Helper, 11/2017 - 03/2018 Aegion Corp – Cedar City, UT,
Moved items between machines, conveyors and transport equipment based on current production needs.
Inspected quality of finished products, making minor repairs to meet project expectations.
Checked daily project specifications to weigh and mix ingredients.
Organized all project components on work tables according to work flow.
Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
Helped machine operators set up and tend equipment to complete runs.
Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
Monitored processes to avoid overloading and keep machinery functioning properly.
Recorded production data in daily logs.
Established comprehensive maintenance plans and oversaw repair work.
Inspected and repaired program systems and components.
Organized, analyzed and prepared technical data reports.
Maintained repair status in spreadsheets used in production department quality review meetings.
Reduced waste and streamlined schedules to optimize manufacturing processes.
Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
Drove team performance through effective training, coaching and motivation of line employees.
Crew Trainer, 10/2018 - 02/2019 McDonald's – City, STATE,
Trained workers in every position, including food preparation, money handling and cleaning roles.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Worked alongside junior employees to improve performance, food safety and customer service.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Instructed new team members on correct procedures for all areas of operations.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Greeted incoming customers kindly and provided friendly service.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
Stayed up to date on requirements of all team positions to optimize training.
Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
Education and Training
High School Diploma: , Expected in 12/2018 - Davenport High School - Davenport, OK GPA:
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