Meticulous Associate trainer, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Food and safety handling, providing excellent customer service and cash handling.
Bilingual fluency in both English and Spanish
Accomplished in large event catering
Food Standards enforcement
General knowledge of computer software
Honest, trustworthy and punctual
Management and leadership experience
On time and reliable
Neat and clean in appearance
Experience cleaning equipment
Energetic, friendly and enthusiastic
On time and reliable
Proficient in customer service
Able to keep a clean and sanitary work station
August 2014-CurrentAssociate Trainer | Panera Bread | Galleria Pavilion, 605 Mall Ring Cir, Henderson, NV 89014
Maintained high standards of customer service during high-volume, fast-paced operations.
Trained new associates in different areas throughout the cafe.
Trained cafe staff on proper use of equipment, food handling, and portion sizing.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Answered telephone calls and responded to inquiries.
Cleaned and organized eating, service, and kitchen areas
Cleaned and sterilized equipment and facilities
Responsible for the production and plating of desserts.
Executed daily production lists and goals
Filled beverage and ice dispensers
Greeted each customer with friendly eye contact
Communicated with kitchen staff and managers to assure compliance with complex and frequently changing dietary needs of clients.
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
Performed all transactions in a cordial, efficient and professional manner
Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
Weighed and measured ingredients
Managed guest checks, collected cash and processed credit cards
Presented menus to patrons and answered questions about menu items, making recommendations upon request
Provided excellent customer service
Consistently offered professional, friendly and engaging service.
Skillfully promoted items on beverage lists and menu by season.
Well-versed in operating cash registers and adding machines.
Proven ability to count the cash in drawer at the start and end of shift.
Highly skilled in accepting checks, cash, and other forms of payment from customers.
Able to handle customers while providing high standards of efficiency, accuracy, and consistency.
2014High School Diploma: Basic High School, 400 Palo Verde Dr, Henderson, NV 89015