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Pre-Sales Engineer supporting Microsoft software and general hardware solutions with an Associates in Applied Science in Network Systems Administration and multiple industry recognized IT certifications seeking an pre-sales solutions position supporting end users with technical expertise and exceptional customer service. Broad experience with many different computer software and hardware. Experience hardware, software and network troubleshooting, and ability to quickly research for configuration/deployment information, troubleshooting guidance or to provide consultation. Eager to learn established policies and procedures along with proprietary systems to support and facilitate growth of the company.
ITT Technical Institute - Tampa - Tampa, FL,
Boeing – Saint Charles, MO,
- Provided technical solutions and configuration design to customer resellers such as CDW and internal sales on Microsoft software and general hardware solutions.
- Designed mid level configurations and pre-sales consulting for Microsoft enterprise software such as Windows Server OS, Windows 10, SQL Server, Office/Microsoft 365, EMS to hardware solutions from Servers, Client Devices and Components.
- Proposed technically feasible solutions for new system designs and suggested options for performance improvement of technical components.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Performed audits of end user Microsoft licenses to verify conformity to software licensing requirements.
- Provided heavy phone/email support aligned with business objectives (200+ calls and 100+ emails requests per month).
- Provided technical and non-technical input to team members, project leaders, and management, as appropriate.
- Ability to explain technical concepts and information to non-technical people.
- Worked with vendors and other departments to improve quality of products and test yields.
- Scoped, designed, and validated technical solutions for large enterprise organizations.
- Performed duties which support vendor goals and objectives to grow sales.
- Exceeded above average KPIs and excelled in work from home environment.
Bitgo – New York, NY,
- Provided friendly, courteous first-level support with 20+ requests per day for University systems via phone, e-mail, chat and walk-in to students, and faculty within University system.
- Provided hardware and software support.
- Resolved computer hardware and software, printing, installation, word processing, email, operating systems issues and escalated when appropriate.
- Tracked and documented IT equipment issues to facilitate timely resolution.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Supported technology rollout and maintenance.
- Assisted computer users with technical issues remotely and at workstations.
- https://www.linkedin.com/in/Jessica-Claire-b6a870108
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- Microsoft Certified: Teams Administrator Associate (In Progress)
- Microsoft 365 Certified: Microsoft 365 Fundamentals (2021)
- Microsoft Certified Azure Fundamentals (2020)
- SUSE Technical Sales Specialist (2020)
- Dell System Engineer: Workstations 2019 (2019)
- Dell System Engineer: Core Client 2019 (2019)
- Commvault Solutions Architect (2019)
- CompTIA Network Infrastructure Professional (2019)
- CompTIA Server+ (2019)
- CompTIA IT Operations Specialist (2019)
- CompTIA Network+ (2019)
- CompTIA A+ (2018)
*Will provide credential ID if requested
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School Attended
- ITT Technical Institute - Tampa
Job Titles Held:
- Systems Engineer
- IT Intern
Degrees
- Associate of Science
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