- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Responsible and friendly selling leader bringing 22 years of experience in retail settings, including Operational and Customer service speciality departments. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Proficient in merchandising, payment processing, housekeeping of store areas, and navigating kronos. Team oriented sales professional able to work in, as well as, build effective teams to drive consistent sales results. Committed to generating persistent personal sales goals by identifying and leveraging opportunities for growth.
Adapt at navigating Kronos and all POS platforms. Strategic thinker with General Manager, Operational Manager and can demonstrate proficiency in leading a large team. Offers proven ability to build effective teams and drive consistent sales results. Committed to identifying and leveraging opportunities for growth. Areas of expertise includes excellence communicator, problem solving and times management. Handles task with accuracy and efficiency.
|
|
Northwest By Southern Hospitality – Lewiston, ID,
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Educated customers on product and service offerings.
- Recommended merchandise to customers based on needs and preferences.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Communicated with customers about newer styles as well as store brand card offerings, including policies, restrictions and refund policies.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Created agendas and communication materials for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Leveraged leadership team to input and compile data gathered from various sources.
Northwest By Southern Hospitality – Richland, WA,
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Trained over 25 employees on business principles, best practices, protocol and system usage.
- Trained over 12 sales leads on business principles, best practices, protocol and system usage.
- Directed 10 managers and 110 associates to generate over $6.5 million in revenue.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Trained, managed and motivated employees to promote professional skill development.
- Implemented effective customer service surveys to encourage feedback.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
- Coached and developed 3 internal candidates for promotion to general management.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics by 40%.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Gap Inc. – City, STATE,
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Trained over 55 employees on business principles, best practices, protocol and system usage.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Trained, managed and motivated employees to promote professional skill development.
- Implemented effective customer service surveys to encourage feedback.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Evader Childs Campus - The Bronx, NY,
Community Service
Volunteered as a community leader to raise funds for the Aids Walk as well as Cancer Walk. Have worked with the organization AHRC to hire within the community. Have partnered with the Bronx Library to host a job fair from within the community.
Volunteered for Habitat for Humanity to rebuild after the storms
Volunteer at POTS to serve our homeless community.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Length
- Measurable Results
- Personalization
- Target Job
- Word Choice
Resume Overview
School Attended
- Evader Childs Campus
- Monroe College
Job Titles Held:
- Associate Selling Leader
- General Manager
- General Manager
Degrees
- High School Diploma
- Some College (No Degree)
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
