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Associate Manager Senior Consultant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Analytical EHR consultant with over 10 years of experience in the healthcare IT industry, successfully integrating and implementing nationally renowned healthcare systems on large-scale projects by assessing, troubleshooting and improving system applications using technical principles for optimal performance.

Skills
  • Process implementation
  • Electronic Medical Records (EMR)
  • Change Management
  • Workflow evaluation
  • Strategic planning
  • High learning agility
  • Sharp analytical skills
  • Skilled trainer
Work History
Associate Manager (Senior Consultant), 2018 to Current
Leidos HealthCity, STATE,
  • Electronic Medical Records (EMR) software expert dedicated to supporting multiple projects focusing on system conversions and implementations
    Specialized in providing support for system changes and software upgrades on large-scale projects to physicians and medical staff in both inpatient and ambulatory settings for all practices
    Trained physicians, nurses and ancillary staff in most inpatient and ambulatory specialties. Hospital departments Include cardiology, radiology, urology, oncology, pharmacy, laboratory, critical care, med surg, women's health, and primary care
    Software support for desktop computers, workstations on wheels, mobile/cellular devices and handheld Rover gadgets
    Expert in Cerner, Epic, Meditech and McKesson EMR software, workflow implementation and clinical documentation
    Escalated critical system issues and workflow evaluation
    Provided realistic solutions to technical issues for critical processes
    Worked both independently and collectively to achieve daily objectives
    Communicated system updates and ticketed issues to system builders and fellow consultants
    Trained new, existing and future staff on EMR software, while applying current workflow techniques
    Participated in both classroom training, one-on-one sessions and elbow support
    Analyzed Cardiovascular-based workflow and system functionality
    Established compatibility with third party software products by working with Cerner developers for modification and integration
    Partnered with system builders and project management to successfully convert and implement new program
    Parallel testing and chart abstraction
    Trained fellow team members regarding network security and troubleshooting unclear and difficult system issues
    Monitored progress of system-wide goals with a concentration on Cardiovascular workflow
    Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.Responsible for providing daily supervision while handling administrative tasks for Project Manager
  • Work alongside team leads to develop unique training techniques for multiple hospital systems based on their demographic and ethnic/cultural background
  • Organize multi-cultural team building activities
  • Partner with various cross-functional consulting teams to deliver lasting results by applying technical principles in an evolving market with a concentration in patient services
  • Work with a global network to deliver IT solutions in varying demographics with different socioeconomic characteristics
  • Establish strong relationships with health system leadership and project management to achieve project objectives and desired results
  • Ensure EMR implementation process for health system is carried out effectively and efficiently by carrying out compliance requirements, HIPAA guidelines, meeting deadlines and systemic goals
  • Oversee 10+ locations with a typical range of 15-40 consultants
  • Communicate with internal and external employees to achieve daily project goals and work through difficult and unpredictable issues
  • Handled customer complaints with poise and grace, immediately resolving issues and escalating tickets to appropriate team members
  • Carried out supervisory responsibilities in accordance with company policies and applicable laws
  • Electronic Medical Records (EMR) software expert dedicated to supporting multiple projects focusing on system conversions and implementations
    Specialized in providing support for system changes and software upgrades on large-
    Electronic Medical Records (EMR) software expert dedicated to supporting multiple projects focusing on system conversions and implementations
    Specialized in providing support for system changes and software upgrades on large-scale projects to physicians and medical staff in both inpatient and ambulatory settings for all practices
    Trained physicians, nurses and ancillary staff in most inpatient and ambulatory specialties. Hospital departments Include cardiology, radiology, urology, oncology, pharmacy, laboratory, critical care, med surg, women's health, and primary care
    Software support for desktop computers, workstations on wheels, mobile/cellular devices and handheld Rover gadgets
    Expert in Cerner, Epic, Meditech and McKesson EMR software, workflow implementation and clinical documentation
    Escalated critical system issues and workflow evaluation
    Provided realistic solutions to technical issues for critical processes
    Worked both independently and collectively to achieve daily objectives
    Communicated system updates and ticketed issues to system builders and fellow consultants
    Trained new, existing and future staff on EMR software, while applying current workflow techniques
    Participated in both classroom training, one-on-one sessions and elbow support
    Analyzed Cardiovascular-based workflow and system functionality
    Established compatibility with third party software products by working with Cerner developers for modification and integration
    Partnered with system builders and project management to successfully convert and implement new program
    Parallel testing and chart abstraction
    Trained fellow team members regarding network security and troubleshooting unclear and difficult system issues
    Monitored progress of system-wide goals with a concentration on Cardiovascular workflow
    Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.Electronic Medical Records (EMR) software expert dedicated to supporting multiple projects focusing on system conversions and implementations
    Specialized in providing support for system changes and software upgrades on large-scale projects to physicians and medical staff in both inpatient and ambulatory settings for all practices
    Trained physicians, nurses and ancillary staff in most inpatient and ambulatory specialties. Hospital departments Include cardiology, radiology, urology, oncology, pharmacy, laboratory, critical care, med surg, women's health, and primary care
    Software support for desktop computers, workstations on wheels, mobile/cellular devices and handheld Rover gadgets
    Expert in Cerner, Epic, Meditech and McKesson EMR software, workflow implementation and clinical documentation
    Escalated critical system issues and workflow evaluation
    Provided realistic solutions to technical issues for critical processes
    Worked both independently and collectively to achieve daily objectives
    Communicated system updates and ticketed issues to system builders and fellow consultants
    Trained new, existing and future staff on EMR software, while applying current workflow techniques
    Participated in both classroom training, one-on-one sessions and elbow support
    Analyzed Cardiovascular-based workflow and system functionality
    Established compatibility with third party software products by working with Cerner developers for modification and integration
    Partnered with system builders and project management to successfully convert and implement new program
    Parallel testing and chart abstraction
    Trained fellow team members regarding network security and troubleshooting unclear and difficult system issues
    Monitored progress of system-wide goals with a concentration on Cardiovascular workflow
    Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.Electronic Medical Records (EMR) software expert dedicated to supporting multiple projects focusing on system conversions and implementations
    Specialized in providing support for system changes and software upgrades on large-scale projects to physicians and medical staff in both inpatient and ambulatory settings for all practices
    Trained physicians, nurses and ancillary staff in most inpatient and ambulatory specialties. Hospital departments Include cardiology, radiology, urology, oncology, pharmacy, laboratory, critical care, med surg, women's health, and primary care
    Software support for desktop computers, workstations on wheels, mobile/cellular devices and handheld Rover gadgets
    Expert in Cerner, Epic, Meditech and McKesson EMR software, workflow implementation and clinical documentation
    Escalated critical system issues and workflow evaluation
    Provided realistic solutions to technical issues for critical processes
    Worked both independently and collectively to achieve daily objectives
    Communicated system updates and ticketed issues to system builders and fellow consultants
    Trained new, existing and future staff on EMR software, while applying current workflow techniques
    Participated in both classroom training, one-on-one sessions and elbow support
    Analyzed Cardiovascular-based workflow and system functionality
    Established compatibility with third party software products by working with Cerner developers for modification and integration
    Partnered with system builders and project management to successfully convert and implement new program
    Parallel testing and chart abstraction
    Trained fellow team members regarding network security and troubleshooting unclear and difficult system issues
    Monitored progress of system-wide goals with a concentration on Cardiovascular workflow
    Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.Electronic Medical Records (EMR) software expert dedicated to supporting multiple projects focusing on system conversions and implementations
    Specialized in providing support for system changes and software upgrades on large-scale projects to physicians and medical staff in both inpatient and ambulatory settings for all practices
    Trained physicians, nurses and ancillary staff in most inpatient and ambulatory specialties. Hospital departments Include cardiology, radiology, urology, oncology, pharmacy, laboratory, critical care, med surg, women's health, and primary care
    Software support for desktop computers, workstations on wheels, mobile/cellular devices and handheld Rover gadgets
    Expert in Cerner, Epic, Meditech and McKesson EMR software, workflow implementation and clinical documentation
    Escalated critical system issues and workflow evaluation
    Provided realistic solutions to technical issues for critical processes
    Worked both independently and collectively to achieve daily objectives
    Communicated system updates and ticketed issues to system builders and fellow consultants
    Trained new, existing and future staff on EMR software, while applying current workflow techniques
    Participated in both classroom training, one-on-one sessions and elbow support
    Analyzed Cardiovascular-based workflow and system functionality
    Established compatibility with third party software products by working with Cerner developers for modification and integration
    Partnered with system builders and project management to successfully convert and implement new program
    Parallel testing and chart abstraction
    Trained fellow team members regarding network security and troubleshooting unclear and difficult system issues
    Monitored progress of system-wide goals with a concentration on Cardiovascular workflow
    Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.Electronic Medical Records (EMR) software expert dedicated to supporting multiple projects focusing on system conversions and implementations
    Specialized in providing support for system changes and software upgrades on large-scale projects to physicians and medical staff in both inpatient and ambulatory settings for all practices
    Trained physicians, nurses and ancillary staff in most inpatient and ambulatory specialties. Hospital departments Include cardiology, radiology, urology, oncology, pharmacy, laboratory, critical care, med surg, women's health, and primary care
    Software support for desktop computers, workstations on wheels, mobile/cellular devices and handheld Rover gadgets
    Expert in Cerner, Epic, Meditech and McKesson EMR software, workflow implementation and clinical documentation
    Escalated critical system issues and workflow evaluation
    Provided realistic solutions to technical issues for critical processes
    Worked both independently and collectively to achieve daily objectives
    Communicated system updates and ticketed issues to system builders and fellow consultants
    Trained new, existing and future staff on EMR software, while applying current workflow techniques
    Participated in both classroom training, one-on-one sessions and elbow support
    Analyzed Cardiovascular-based workflow and system functionality
    Established compatibility with third party software products by working with Cerner developers for modification and integration
    Partnered with system builders and project management to successfully convert and implement new program
    Parallel testing and chart abstraction
    Trained fellow team members regarding network security and troubleshooting unclear and difficult system issues
    Monitored progress of system-wide goals with a concentration on Cardiovascular workflow
    Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.Electronic Medical Records (EMR) software expert dedicated to supporting multiple projects focusing on system conversions and implementations
    Specialized in providing support for system changes and software upgrades on large-scale projects to physicians and medical staff in both inpatient and ambulatory settings for all practices
    Trained physicians, nurses and ancillary staff in most inpatient and ambulatory specialties. Hospital departments Include cardiology, radiology, urology, oncology, pharmacy, laboratory, critical care, med surg, women's health, and primary care
    Software support for desktop computers, workstations on wheels, mobile/cellular devices and handheld Rover gadgets
    Expert in Cerner, Epic, Meditech and McKesson EMR software, workflow implementation and clinical documentation
    Escalated critical system issues and workflow evaluation
    Provided realistic solutions to technical issues for critical processes
    Worked both independently and collectively to achieve daily objectives
    Communicated system updates and ticketed issues to system builders and fellow consultants
    Trained new, existing and future staff on EMR software, while applying current workflow techniques
    Participated in both classroom training, one-on-one sessions and elbow support
    Analyzed Cardiovascular-based workflow and system functionality
    Established compatibility with third party software products by working with Cerner developers for modification and integration
    Partnered with system builders and project management to successfully convert and implement new program
    Parallel testing and chart abstraction
    Trained fellow team members regarding network security and troubleshooting unclear and difficult system issues
    Monitored progress of system-wide goals with a concentration on Cardiovascular workflow
    Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Senior Consultant-Software Analyst, 2012 to 12/2018
Leidos HealthCity, STATE,
  • Electronic Medical Records (EMR) software expert dedicated to supporting multiple projects focusing on system conversions and implementations
  • Specialized in providing support for system changes and software upgrades on large-scale projects to physicians and medical staff in both inpatient and ambulatory settings for all practices
  • Trained physicians, nurses and ancillary staff in most inpatient and ambulatory specialties. Hospital departments Include cardiology, radiology, urology, oncology, pharmacy, laboratory, critical care, med surg, women's health, and primary care
  • Software support for desktop computers, workstations on wheels, mobile/cellular devices and handheld Rover gadgets
  • Expert in Cerner, Epic, Meditech and McKesson EMR software, workflow implementation and clinical documentation
  • Escalated critical system issues and workflow evaluation
  • Provided realistic solutions to technical issues for critical processes
  • Worked both independently and collectively to achieve daily objectives
  • Communicated system updates and ticketed issues to system builders and fellow consultants
  • Trained new, existing and future staff on EMR software, while applying current workflow techniques
  • Participated in both classroom training, one-on-one sessions and elbow support
  • Analyzed Cardiovascular-based workflow and system functionality
  • Established compatibility with third party software products by working with Cerner developers for modification and integration
  • Partnered with system builders and project management to successfully convert and implement new program
  • Parallel testing and chart abstraction
  • Trained fellow team members regarding network security and troubleshooting unclear and difficult system issues
  • Monitored progress of system-wide goals with a concentration on Cardiovascular workflow
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
PR Assistant, 2011 to 2012
Wagnon & AssociatesCity, STATE,
  • Wrote pieces and news stories for online publication, coordinating images and layout to ensure proper presentation
  • Secured media coverage for clients, company and specific campaigns
  • Provided administrative support to senior team members
  • Wrote and distributed press releases for company and clients
  • Helped plan and execute private, company and client events
Education
Bachelor's: Mass Communications & Public Relations, Expected in 2012
Miles College - Birmingham, AL
GPA:
  • Salutatorian - C/O 2012
  • Summa Cum Laude
  • Honors Curriculum President
  • Miss Miles College
  • President of National Association of Black Journalists
Accomplishments
  • Presented in a Global Conference in Europe- Prague, Czech Republic
  • Started Diversity Initiative as Miss Miles College to mentor and recruit students of different cultures and ethnic backgrounds 
  • Collaborated with Cerner Corporation in the development of Intermountain Healthcare software and carrying out IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team
  • Lead Cardiovascular team of 6 IT professionals through product issues through analyzing and testing system functionality
Affiliations
  • Member, Delta Sigma Theta Sorority, Incorporated, 2011 to Current

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Resume Overview

School Attended
  • Miles College
Job Titles Held:
  • Associate Manager (Senior Consultant)
  • Senior Consultant-Software Analyst
  • PR Assistant
Degrees
  • Bachelor's