Associate Loan Servicing Specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional development and growth as well as challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


    3.8 GPA

    Honor Society of Alpha Iota Sigma

  • Desktop Underwriter
  • Digital Applications
  • Insurance Forms
  • Customer Communication
  • Microsoft Office
  • Loan Records Filing and Maintenance
  • Time Management
  • Decision Making
  • Problem Solving
  • Accounting Software
  • Loan Modification
  • Data Entry
Work History
Associate Loan Servicing Specialist, 02/2021 - Current
  • Performing a variety of loan documentation duties on moderately complex auto loans, using comprehensive knowledge of policies and procedures for loan products and gap refunds
  • Submit over 50 Gap Refunds per day
  • Functions include processing, closing, and recognizing eligibility of gap refunds
  • Ordering all required verifications, documentation, and subsequent follow-ups
  • Intense level of data entry in multiple systems
  • In addition, provide inbound support to various internal departments and third-party vendors involved with Early Auto Loans Payoffs
  • External contact with Customers, Administrators, Dealerships, And Insurance Companies are sometimes required
  • Frequently working in a fast-paced environment handling multiple tasks supporting loan documentation and settlement, and processing refunds while creating a positive customer experience
  • Reviewed and validated details of loan applications and closing documentation.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
Cashier, Auditor, Cashier Supervisor, 07/1998 - 10/2020
  • Assist cashiers in resolving issues with customers
  • Setting goals for performance and deadlines in ways that comply with the company's plans and vision
  • Increased parking sales by 10%
  • Organizing workflow and ensuring that cashiers understand their duties or delegated tasks
  • Monitoring cashiers productivity and providing constructive feedback and coaching
  • Maintained excellent client relations and work closely with fellow team members
  • Keep accurate and detailed reports for all transactions and accounts
  • Resolve complaints effectively, guide and provide relevant information to customers and vendors independently or with the assistance of a Co-Supervisor
  • Excellent Interpersonal Communication and Customer Service Skills
  • Ability to effectively manage time and prioritize tasks
  • Strong product knowledge and understanding of target customers
  • Train new and potential employees
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Identified control gaps in processes, procedures, and systems through in-depth research and assessment and suggested methods for improvement.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Complied with established internal procedures by examining reports, processes, and documentation.
  • Produced and reviewed audit reports for submission to general manager, also advised on audit recommendations and internal controls
  • Backed up cashiers and customer service employees on questions such as rules on refunds and parking rates.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Bookkeeper/Administrative Assistant, 04/2020 - 09/2020
  • Recording transactions such as income and pay-outs, and posting them to various accounts
  • Processing payments
  • Conduct daily banking activities
  • Producing financial reports
  • Reconciling reports to third-party records such as bank statements
  • As the receptionist, assisted with regular payroll accounting, Facilitated A/P transactions
  • Also used MS Excel to track billing events
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
BBA: Interdisciplinary Studies, Expected in 05/2020
Associate of Science: Accounting, Expected in 05/2012
Northwestern College - Bedford Park, IL
Additional Information
  • GPA: , 3.8 Awards & Honors: Honor Society of Alpha Iota Sigma

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Resume Overview

School Attended

  • Northwestern College

Job Titles Held:

  • Associate Loan Servicing Specialist
  • Cashier, Auditor, Cashier Supervisor
  • Bookkeeper/Administrative Assistant


  • BBA
  • Associate of Science

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