Associate Loan Servicing Specialist resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional development and growth as well as challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Accomplishments
3.8 GPA
Honor Society of Alpha Iota Sigma
Skills
Desktop Underwriter
Digital Applications
Insurance Forms
Customer Communication
Microsoft Office
Loan Records Filing and Maintenance
Time Management
Decision Making
Problem Solving
Accounting Software
Loan Modification
Data Entry
Work History
Associate Loan Servicing Specialist, 02/2021 - Current WELLS FARGO AUTO – City, STATE,
Performing a variety of loan documentation duties on moderately complex auto loans, using comprehensive knowledge of policies and procedures for loan products and gap refunds
Submit over 50 Gap Refunds per day
Functions include processing, closing, and recognizing eligibility of gap refunds
Ordering all required verifications, documentation, and subsequent follow-ups
Intense level of data entry in multiple systems
In addition, provide inbound support to various internal departments and third-party vendors involved with Early Auto Loans Payoffs
External contact with Customers, Administrators, Dealerships, And Insurance Companies are sometimes required
Frequently working in a fast-paced environment handling multiple tasks supporting loan documentation and settlement, and processing refunds while creating a positive customer experience
Reviewed and validated details of loan applications and closing documentation.
Assessed customer account histories to determine previous compliance with payment plans and loan terms.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Used Microsoft Word and other software tools to create documents and other communications.
Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
Cashier, Auditor, Cashier Supervisor, 07/1998 - 10/2020 SP PLUS CORP – City, STATE,
Assist cashiers in resolving issues with customers
Setting goals for performance and deadlines in ways that comply with the company's plans and vision
Increased parking sales by 10%
Organizing workflow and ensuring that cashiers understand their duties or delegated tasks
Monitoring cashiers productivity and providing constructive feedback and coaching
Maintained excellent client relations and work closely with fellow team members
Keep accurate and detailed reports for all transactions and accounts
Resolve complaints effectively, guide and provide relevant information to customers and vendors independently or with the assistance of a Co-Supervisor
Excellent Interpersonal Communication and Customer Service Skills
Ability to effectively manage time and prioritize tasks
Strong product knowledge and understanding of target customers
Train new and potential employees
Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Identified control gaps in processes, procedures, and systems through in-depth research and assessment and suggested methods for improvement.
Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Complied with established internal procedures by examining reports, processes, and documentation.
Produced and reviewed audit reports for submission to general manager, also advised on audit recommendations and internal controls
Backed up cashiers and customer service employees on questions such as rules on refunds and parking rates.
Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
Worked closely with shift manager to solve problems and handle customer concerns.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Bookkeeper/Administrative Assistant, 04/2020 - 09/2020 ASKWEL SOLUTIONS – City, STATE,
Recording transactions such as income and pay-outs, and posting them to various accounts
Processing payments
Conduct daily banking activities
Producing financial reports
Reconciling reports to third-party records such as bank statements
As the receptionist, assisted with regular payroll accounting, Facilitated A/P transactions
Also used MS Excel to track billing events
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Education
BBA: Interdisciplinary Studies, Expected in 05/2020 - GOVERNORS STATE UNIVERSITY - University Park, IL, GPA:
Associate of Science: Accounting, Expected in 05/2012 - Northwestern College - Bedford Park, IL GPA:
Additional Information
GPA: , 3.8
Awards & Honors: Honor Society of Alpha Iota Sigma
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